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Yealink Forums » IP Phone Series » CP920/CP960 » CP-960 screen stuck at "please import the license"

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CP-960 screen stuck at "please import the license"
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Matari Offline
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Post: #1
CP-960 screen stuck at "please import the license"
hello everyone.

I upgraded my cp960 to (CP960-73.30.0.55.rom) firmware, I was connected to my cp960 via wifi through a router network and uploaded the update through the phones IP, now after the phone rebooted iam stuck at this screen that demands the license, I tried to connect to the phone through a USB-USB cable but had no luck since my pc doesn't recognize the phone so i can upload my obtained license...

any solution?!
my regards.


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07-21-2021 12:28 AM
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jgeldenhuys Offline
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Post: #2
RE: CP-960 screen stuck at "please import the license"
I have the same problem. I upgraded the ROM to activate Microsoft Teams (rom : CP960-73.15.0.45) and now its stuck at obtaining IP address. I did a reset to defaults, but no luch so far
11-04-2021 09:00 PM
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Chee Offline
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Post: #3
RE: CP-960 screen stuck at "please import the license"
You need to request for license here:
https://license.yealink.com/apply/my-app...ly-license

To access the web portal, use https://
05-08-2023 07:59 AM
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