Intercom and BLF

[eric@salemcomputer.com]

Looking for anyone with advice on how I can have DSS Keys that monitor BLF status but make an intercom call when pressed. Using T48S with Yeastar S Series. I can get intercom OR BLF to work, but when intercom works BLF does not and when BLF works the calls ring instead of intercom. I was thinking I might be able to use a dial plan but can't seem to get that working either.

[Yisroel_MongoTEL]

Seems like it's not possible.

Yealink recommends (not sure this is good enough for you) using it in combination with a separate Prefix DSS key: http://support.yealink.com/faq/faqInfo?id=95

[remingtonsmith]

I am trying to program the Prefix DSS key as described in http://support.yealink.com/faq/faqInfo?id=95 but it is not working as described. For my service provider (GoToConnect), the intercom Prefix before an extension is just *, not *9, etc. When I program the DSS key type to Prefix with a value of *, it does nothing different than just dialing * on the keypad, which hides all the BLF keys. If there was a way to program a DSS prefix key to press * immediately followed by the More button, this would work perfectly as described. For the life of me, though, I cannot figure out a way to automate the pressing of the More key right after * using Prefix. Please help! My users will tolerate pressing an intercom button before a BLF button to intercom another extension, but they won't remember or tolerate pressing an intercom button and the More button. Thanks!

[eric@salemcomputer.com]

Apologies for the delay! I figured out the answer to this and missed this forum of places to update with the results. The magic config lines that I found on my own that Yealink Support was unable to provide is:

features.intercom.feature_access_code = *5
features.blf.intercom_mode.enable = 1

Obviously replace the number with whatever your controller needs and this made the BLF buttons do exactly what I wanted which is monitor the extension in the Value field but dial as an intercom call when the button is pressed. This also makes it so you can use the buttons for transfers and such since the value does not contain the intercom code.

Hope this helps!

[remingtonsmith]

(11-03-2020 11:37 PM)eric@salemcomputer.com Wrote:  Apologies for the delay! I figured out the answer to this and missed this forum of places to update with the results. The magic config lines that I found on my own that Yealink Support was unable to provide is:

features.intercom.feature_access_code = *5
features.blf.intercom_mode.enable = 1

Obviously replace the number with whatever your controller needs and this made the BLF buttons do exactly what I wanted which is monitor the extension in the Value field but dial as an intercom call when the button is pressed. This also makes it so you can use the buttons for transfers and such since the value does not contain the intercom code.

Hope this helps!

Eric:

Thank you so much for posting this. I spent too many hours simply trying to make a BLF Intercom key (a.k.a. an intercom with presence key). I added the codes you provided and could not get it to work, but it was enough to point me in the direction of some documentation that did get it working for me with my Jive / GoToConnect provider. Ultimately, I needed to add the following codes to the configuration to get this to work with Jive / GoToConnect on Yealink T48S phones:

features.blf.intercom_mode.enable = 1
features.intercom.feature_access_code = *
features.intercom.mode = 1

Yealink must make this feature easier to find and implement.

For Jive / GoToConnect users, these codes must be added to the provisioning template for your account by Jive / GoToConnect technical support. Otherwise, any manual changes to the configuration file on the Yealink phones will be overwritten the next time Jive / GoToConnect reprovisions the phones.

Thanks again Eric!