T56A SFB Can't search personal contacts?

[CTDhelpdesk]

We're deploying T56A SFB phones, and our users are unable to search their personal contacts from the phones. They can properly search organizational contacts (meaning contacts / users that are in the Exchange GAL), but not contacts that are in their Exchange mailbox. Both personal and GAL contacts are properly searchable in SFB, but only the latter show as results on the T56A. It's unclear to me from the documentation if this is by design or if it's actually breaking down somehow.

Any info would be greatly appreciated!

[Stan_Yealink]

(10-01-2019 09:23 PM)CTDhelpdesk Wrote:  We're deploying T56A SFB phones, and our users are unable to search their personal contacts from the phones. They can properly search organizational contacts (meaning contacts / users that are in the Exchange GAL), but not contacts that are in their Exchange mailbox. Both personal and GAL contacts are properly searchable in SFB, but only the latter show as results on the T56A. It's unclear to me from the documentation if this is by design or if it's actually breaking down somehow.

Any info would be greatly appreciated!

Replied:
Hi Friend,

Thanks for reaching out to Yealink,
Yealink SFB phone syncs the contact from Exchange server, for the personal contact which user added in their own contact list by Outlook, could be only searched in the SFB phone with the specific user login. the searching result will show the contact name, email and phone number, but the presence status will always show Unknown which is by designed.

Best Regards,

[CTDhelpdesk]

(10-24-2019 05:52 AM)Stan_Yealink Wrote:  

(10-01-2019 09:23 PM)CTDhelpdesk Wrote:  We're deploying T56A SFB phones, and our users are unable to search their personal contacts from the phones. They can properly search organizational contacts (meaning contacts / users that are in the Exchange GAL), but not contacts that are in their Exchange mailbox. Both personal and GAL contacts are properly searchable in SFB, but only the latter show as results on the T56A. It's unclear to me from the documentation if this is by design or if it's actually breaking down somehow.

Any info would be greatly appreciated!

Replied:
Hi Friend,

Thanks for reaching out to Yealink,
Yealink SFB phone syncs the contact from Exchange server, for the personal contact which user added in their own contact list by Outlook, could be only searched in the SFB phone with the specific user login. the searching result will show the contact name, email and phone number, but the presence status will always show Unknown which is by designed.

Best Regards,

Hi there,

That functionality seems to not be working for us. Although the Global Address List contacts are properly functional, personal contacts (contacts in the individual users' mailbox) are not. Personal contacts ARE searchable in SFB, with the status limitation you mentioned, and if we pin a personal contact to a group in SFB it then shows on the T56, but never as a search result.

We're using O365 / Exchange 2019 hybrid in case that's relevant.

What can we do to troubleshoot this?

Thanks for the info!