T58A Teams - Call Queues Stopped working

[Pacxa]

Calls received via Call Queue have no incoming Audio, but outgoing Audio is working. Direct calls to T58A work fine. MS Teams Desktop client works fine. Issue is with Call Queue connections and Yealink T58A (Teams installation).
Devices worked in this configuration (unchanged) for 3 weeks before having issues. Latest (Teams) firmware installed.

[chris.collins]

We are having the same issue. The only way to receive the audio is to place the call on hold and retrieve it. Then audio is functioning fine. This is true for the T56A and the T58A.

Any updates on this issue?

[mpietrorazio@farrel.com]

Same issue here. T56A and Call queues with Direct Routing.

[graeme.carstairs]

Same issue here,
Signing out and signing back in then rebooting the phone and the queues wok properly, then wait 24 hrs or so and the device answers a queue call on hold and you have to take it off hold to speak.
after a few days the device stops ringing for any incoming calls though you can make calls with it, and it shows as offline in teams admin.

These devices are not suitable for a production environment.

[ptjrp]

I am having this exact issue as well.

[ciaranmadden]

Having a similar issue, we're noticing that inbound calls to our service number which are routed through Auto Attendant and then distributed to Queue that when the agent tries to pick up there is about a 5 second delay in the call being transferred and that the calls are often stuck on hold when they are transferred with no clear way of taking them off hold.

Extremely frustrating.

[Simon123]

same issue for me too, so annoying having to retrieve calls from the mystery hold by pressing the button.

[joenathan]

I have 10 of these phones, all experiencing the same exact issues.

[James.Heathcote]

why is no one commenting on this from Yealink? We've just bought thousands of pounds worth of these phones and they are useless!

Issue seemed slightly better if we use the .41 firmware not the .45 firmware that the Teams Admin Center wants to install.

We still have issues that setting the timezone doesnt work through the teams config, calls can't be placed on hold and resumed when you consult if it comes from a call queue.

So unimpressed. Microsoft support has been useless.

[joenathan]

(09-10-2019 02:03 PM)James.Heathcote Wrote:  why is no one commenting on this from Yealink? We've just bought thousands of pounds worth of these phones and they are useless!

Issue seemed slightly better if we use the .41 firmware not the .45 firmware that the Teams Admin Center wants to install.

We still have issues that setting the timezone doesnt work through the teams config, calls can't be placed on hold and resumed when you consult if it comes from a call queue.

So unimpressed. Microsoft support has been useless.

After spending far too much time on this, here are my conclusions.

The issues we are having are largely due to Yealinks firmware, I bought a couple of Audiocodes Teams VOIP phones and what is immediately apparent is that a large part of the interface/app is built by the manufacturer. I haven't had the Audiocodes long enough to say much more than that about them.

I don't think there is much or anything Microsoft or we can do except wait for however long it takes for Yealink to figure out the programming and get rid of these bugs. At this pace though, I think we will be waiting for several more months at least.