T48G firmware update from SfB Server

[xxlsuper]

Hi all,

A problem with phone firmware updates from the server - the phone detects a new version, but the update does not happen - the dialog box closes with no result. Current firmware 35.8.1.52, new 35.8.1.65, in wireshark dump i see http get request

Code:

GET /RequestHandler/Files/3PIP/Yealink/Yealink-35/AB/ENU/35.8.1.65/CPE/CPE.nbt

but phone does not do anything

[Travis_Yealink]

(06-16-2017 01:58 PM)xxlsuper Wrote:  Hi all,

A problem with phone firmware updates from the server - the phone detects a new version, but the update does not happen - the dialog box closes with no result. Current firmware 35.8.1.52, new 35.8.1.65, in wireshark dump i see http get request

Code:

GET /RequestHandler/Files/3PIP/Yealink/Yealink-35/AB/ENU/35.8.1.65/CPE/CPE.nbt

but phone does not do anything

Hi,

May I know if you can you upgrade the firmware manually?
If so, please kindly provide us the syslog according to the attached document.

I will help to check which step has the issue.

Regards,
Yealink_Support

[xxlsuper]

Quote:Hi,

May I know if you can you upgrade the firmware manually?
If so, please kindly provide us the syslog according to the attached document.

I will help to check which step has the issue.

Hi, I can update firmware manualy, but it cannot be doing for all others phones, we need an supported upgrade from Skype for Business 2015 Server frontend pool.

Screen of syslogs in attachment

[xxlsuper]

Hi,

Are there any suggestions?

[Travis_Yealink]

(07-10-2017 08:28 AM)xxlsuper Wrote:  Hi,

Are there any suggestions?

Hi,

Sorry for late reply, I checked our database, and I didn't find the corresponding information about this format.
I will make a query to our R&D team, before that, would you please tell me:
1. why are you use this sentence to detect/upgrade the SFB firmware? or where did you find this sentence?
2. what you expect is put this sentence and the new firmware on the SFB server, if the phone get this sentence, it would download the firmware and do the upgrade, am I right?
3. how many SFB phones do you have in total?

Please also provide the THREE trace files together to me, and don't provide me the screenshot, it's inconvenient for our engineer to fliter the key words.
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=314

If you don't want to make details public, plesae send it to my personal email address, travis@yealink.com

Regards,
Travis