Wrong field on Line Status screen

[aba]

My handset displays account's "User Name" field in Line Status instead of "Label" field.
Please fix this as it is extremely confusing while choosing the line.
My Yealink W52 displays the correct "Label" field. I am sure it is a firmware bug.

Firmware Version 25.80.0.15
Hardware Version 25.1.0.0.0.0.0
Handset 1 61.80.0.15

Regards,
A.

[Lucia_Yealink]

(12-28-2016 11:28 PM)aba Wrote:  My handset displays account's "User Name" field in Line Status instead of "Label" field.
Please fix this as it is extremely confusing while choosing the line.
My Yealink W52 displays the correct "Label" field. I am sure it is a firmware bug.

Firmware Version 25.80.0.15
Hardware Version 25.1.0.0.0.0.0
Handset 1 61.80.0.15

Regards,
A.

Dear Sir，

I would like to tell it is design like that the line status shows the username instead of the label. And the label item is for the line key, the handset don't have such a line key, so it can not show the label.

Hope you a nice day.

[Lucia_Yealink]

(12-29-2016 06:50 AM)Lucia Wrote:  

(12-28-2016 11:28 PM)aba Wrote:  My handset displays account's "User Name" field in Line Status instead of "Label" field.
Please fix this as it is extremely confusing while choosing the line.
My Yealink W52 displays the correct "Label" field. I am sure it is a firmware bug.

Firmware Version 25.80.0.15
Hardware Version 25.1.0.0.0.0.0
Handset 1 61.80.0.15

Regards,
A.

Dear Sir，

I would like to tell it is design like that the line status shows the username instead of the label. And the label item is for the line key, the handset don't have such a line key, so it can not show the label.

Hope you a nice day.

Also， i have feedbacked this to our PM and see if we can take it into consider in the next firmware to let the line status show the label.
Thank you for your concerning about this.

[aba]

Thank you Lucia for the prompt answer.

Quote:I would like to tell it is design like that the line status shows the username instead of the label. And the label item is for the line key, the handset don't have such a line key, so it can not show the label.

If it is by design that the username is displayed in the status, it is a very bad design then. Try to imagine the look of my status screen:

Code:

1. 976654452      <------ Can you spot the difference
2. 976654542      <------ at a single glance?
3. 888766022
4. myusername@mytelco.company
5. 666453423988@my.other.telco

every time I need to pay extra caution to choose the right line... It is SO BAD.

However on my another Yealink W52 (older model) the same screen looks like that:

Code:

1. Telco 1-line
2. Telco 2-line
3. Favorite account
4. My Dad's
5. Sister

Isn't it better/simpler/more legible? This is why there is a Label field, isn't it?

Let's make this more readable for all users. If you reckon the username is better to be displayed for whatever reason, please let the user to decide. If one likes this better, one can always put his username to the Label field and everybody will be happy.
Pass this to the PM, please. I am sure this design can be improve in the following firmware.

[Lucia_Yealink]

Yes, I have forwarded it to our PM. Thank you again for your suggestion.

[Lucia_Yealink]

Dear Sir,

I have found a parameter that can solve your problem.
Please go to the web ui->Features->General Information-> Display Method on Dialing, choose Label and save the configuration.
Then the line status will show the label instead of the extension.

Regards,
Lucia

[aba]

Lucia, I Love You!

Thank you so much! I have missed this option somehow...
Thanks a lot!