[FAQ] How to Get the Correct Syslog, Config.bin and Trace

[Yealink Support]

In order to help others to do more troubleshootings, Yealink researchers need Syslog level 6, config.bin and trace that you can provide to us firstly.

There are only 4 steps you need to do:
1. Set the syslog level to 6 -> reboot phone
2. Start to capture the Trace -> reproduce your issue -> stop capturing the Trace -> Export PCAP
Trace
3. Export config.bin
4. Export level 6 syslog -> check the syslog level

Details of each step for T2X
1. Login the phone web UI and input the username and password which are both admin by default. V71/V72 has different display UI with V70.



2. (V70)Go to the path: Upgrade -> Advanced -> Log Level and then set the system log level to level 6.



(V71/V72)Go to the path: Settings -> Configuration -> System Log Level and then set the system log level to level 6.



3. Please reboot your phone to make the configuration effective, and this is so important that it can help our R&D to get more useful information.

4. (V70)In the web UI, go to path: Upgrade -> Advanced -> Make Trace. Click Start button, and then reproduce your issue. When the test is finished, Please click Stop button. And then click Export button to export the PCAP file.



(V71/V72)In the web UI, go to path:Settings -> Configuration -> Pcap Feature. Click Start button, and then reproduce your issue. When the test is finished, Please click Stop button. And then click Export button to export the PCAP file.

[Yealink Support]

5. (V70)In the web UI, go to path: Upgrade -> Advanced -> Export/Import Config. Click Export to export the config.bin file



(V71/V72)In the web UI, go to path: Settings -> Configuration-> Export or Import Configuration. Click Export to export the config.bin file.



6. (V70)Go to the path: Upgrade -> Advanced -> Export System Log and click Export to export the local level 6 system log.



(V71/V72)In the web UI, go to path: Settings -> Configuration-> Export System Log and click Export to export the local level 6 system log.

[Yealink Support]

7. (V70)Please check that when you got the correct syslog, you can see the following information like below when you open it:



(V71/V72)



Details of each step for T3X/VP530
1. Login the phone web UI, default user name and password is admin/admin



2. Go to the path: Phone -> Configuration -> Log Level and then set the system log level to level 6.



3. Please reboot your phone to make the configuration effective, and this is so important that it can help our R&D to get more useful information.

4. In the web UI, go to path: Phone -> Upgrade -> PCAP Feature. Click Start button, and then reproduce your issue. When the test is finished, please click Stop button. And Export the PCAP file. If you can't enter the webpage of phone or the memory of trace is out, please use a wireshark tool to make a trace.(Make sure that your computer has connectted to phone via a hub or directly through PC port of phone. ) Wireshark tool and instruction

[Yealink Support]

5. In the web UI, go to path: Phone -> Configuration -> Export/Import Config. Click Export to export the config.bin file.



6. Go to the path: Phone -> Configuration -> Export System Log and click Export to export the local level 6 system log.



7. Please check that when you got the correct syslog, you can see the following information like below when you open it:



About how to export syslog from server when you can't enter the webpage of your phone, please refer to below guide for more details.

How to export the syslog to the server

Please be aware:

The purpose of these forums is to allow forum members collaborate and help each other.
Questions posted here won't be appreciated.
If you require assistance from Yealink technical support, please email to support@yealink.com or USA support support.usa@yealink.com