T38G - Softkey autoprovision not working (Remote Phone Book)

[SL2013]

I have two questions:

1.
We have a lot of T38G phones and it is very important for us to use the remote phone book if we want to transfer a phone call.
So I want to add the remote phone book to a softkey at the call state 'Transfer To'. Is that possible? I can't find an autoprovision line (like 'custom_softkey_call_failed.url') for Transfer To. What is te correct line for Transfer To?

2. I want to test with autoprovision for the softkeys. So I have the following XML file (CallFailed.XML) and this file contains the following code (I found this in some examples):

Code:

<CallFailed>
<Disable>
<Key Type="Empty"/>
<Key Type="Switch"/>
</Disable>
<Enable>
<Key Type="NewCall"/>
<Key Type="Empty"/>
<Key Type="Empty"/>
<Key Type="Cancel"/>
</Enable>
<Default>
<Key Type="NewCall"/>
<Key Type="Empty"/>
<Key Type="Empty"/>
<Key Type="Cancel"/>
</Default>
</CallFailed>

My y000000000038.cfg contains the following line:
custom_softkey_call_failed.url = http://www.myurl.com/CallFailed.XML
Before autoprovision we have the following situation:

After the autoprovision we have this situation:

It happens at all the Call States I tried.

I can't find what is going wrong. The current software version on the phone is 38.70.0.180, we have also this problem on the 38.70.0.125 and 38.70.0.105

Can you tell me how to configure (question1) and what is going wrong (question 2)? Thank you in advance.

[Yealink Support]

Hi SL2013,

1. You can set "Transfer to" softkey layout in the Taliking.xml
-------------------------------
<PreTrans>
<Disable>
<Key Type="Empty"/>
<Key Type="Directory"/>
<Key Type="Switch"/>
<Key Type="IME"/>
</Disable>
<Enable>
<Key Type="Transfer"/>
<Key Type="Send"/>
<Key Type="Delete"/>
<Key Type="Cancel"/>
</Enable>
<Default>
<Key Type="Transfer"/>
<Key Type="Send"/>
<Key Type="Delete"/>
<Key Type="Cancel"/>
</Default>
</PreTrans>
--------------------------------

2. I think you forget to add <Softkey> syntax to the xml file. Can you try again?
----------------------------------
<Softkey>
<CallFailed>
<Disable>
<Key Type="Empty"/>
<Key Type="Switch"/>
</Disable>
<Enable>
<Key Type="NewCall"/>
<Key Type="Empty"/>
<Key Type="Empty"/>
<Key Type="Cancel"/>
</Enable>
<Default>
<Key Type="NewCall"/>
<Key Type="Empty"/>
<Key Type="Empty"/>
<Key Type="Cancel"/>
</Default>
</CallFailed>
</Softkey>
-----------------------------------

[SL2013]

Thanks a lot for your help!
The autoprovision is working now, but I have still one question. How can I access the Remote Phone Book with a softkey. I can access directory but it only contains the local contacts (1. Contacts). How can I add the remote phone book on Directory or add the remote phone book directly by a softkey?

[Yealink Support]

Hi SL2013,

Can you tell me which version do you have? I can see remote phonebook in the directory in 38.70.0.125.

[SL2013]

38.70.0.180

I think that is the problem, we want to put the remote phone book in the directory. How can we do that??

[Yealink Support]

Hi SL2013,

I test in the version 38.70.0.180 and can see the remote phonebook in the directory.
Can you reset to factory and try again?
If not, can you supply yout config.bin to me?
Please enter the webpage->Phone->Configuration-> Import / Export Config,then click export config.bin.

[SL2013]

Hi, thank you for your answer.

I can see the remote phone book in the directory also but not at the moment we want to transfer a phone call. When we do this we can see only the local contacts in the directory. Please try to transfer a phone call to someone in the remote adress book, I can't do that. It's really important for our business.

[Yealink Support]

Hi SL2013,

Sorry. This feature will be realized in V71 (X.71.X.X).

[SL2013]

(12-16-2013 04:21 PM)Yealink Support Wrote:  Hi SL2013,

Sorry. This feature will be realized in V71 (X.71.X.X).

Ok, thank you. What do you know about the release date of V71?

[CWR]

That we will never see it - one of the forum messages mentions v71 for T3x will never happen. v70 is the last stop.