VP2009T resets and VP530 not IP responding

[Sam1885]

Hi mates,

Ok I have 2 issues, and I need with urgent find a solutions for both.

My priority is a VP530 videophone, it is new but for some reason I have not discovered yet, this phone is not responding to IP. If you configure it to retrieve and IP with DHCP, it does not work. On the other hand, if you configure a static IP, it does not work.

Additionally, I have 2 VP2009T phones running 22.21.0.107, but both phones resets themself during a videocall.

I would appreciate any comments...please help !!

Regards,

[Yealink Support]

Hi Sam,
Could you check the network? Do you have any other IP phones? Can they obtain IP address successfully? Could you try to reset this phone and try?

About VP2009T, you mean if you make voice call, there's no problem, but if make a video call, both of them will reset? Reset or reboot? Did you connect the correct power adapter?