Disappointed with warranty support

[Yisroel_MongoTEL]

(11-05-2021 09:52 PM)jcgomez Wrote:  

(05-09-2019 12:28 PM)cdnNick Wrote:  Has anyone else had issues getting a phone replaced under warranty?

I opened a ticket almost 2 months ago, support diagnosed the problem quickly and forwarded it to the sales team to send a replacement and that's where the issues started. They still haven't sent a phone nor have they responded to the multiple emails I have send the contact that the support team sent to me. It's been weeks without a response, I like the phones but this warranty support issues is making me regret picking Yealink phones for my business.

its the worst and awful support I have know for years with big companies. We buy 1400 units of phones T31P and almost no answer and any response for a single unit that haves LCD board broken.

Not recomend to work with yealink, go Cisco or other, they have better warranty or support no matter if they are more expensive.

greetings to all,

JC

As jolouis said above, warranty service is done through the local reseller/distributor. If you bought 1400 units I hope you were dealing with a legit regular reseller/distributer. Contact them and they'll get it replace in no time.