Outgoing calls fail - Forbidden

[TotalNet]

(03-31-2020 12:18 PM)complex1 Wrote:  

(03-31-2020 11:32 AM)TotalNet Wrote:  The Yealink setup is new and not yet deployed so I am trying to get it working from home by registering the main business phone number on the W60B to make/take business calls at home. The Cisco ATA was working at the office and I have brought it home, I can't make calls from home on this either. Both register and can receive calls with audio working in both directions, they just can't initiate calls.

I guess your provider is blocking unknown IP-addresses to avoid unauthorized calls.
They only validated your main office IP-address.

Turns out this is the most likely case, the Yealink phones are now in the office with the only change being the internal IP address and working well.

I was hoping the syslog output of the W60B would include more detail on the response from the SIP proxy like a response code, is that encrypted in the packet received from the proxy or does the proxy even give detail?

There's no support article here to indicate what call status 19 actual means or if it's just a generic response for call failure.

My home ISP is part of the same group of companies as the office ISP and tech support said it shouldn't be a problem. The evidence suggests otherwise - that my home connection is considered off-network.

Thanks for all the replies. Disappointed that my ISP couldn't assist during an event like this but so far liking the Yealink products.