Call Transfers with W56 & 3CX

[Rayfield]

I suspect that you are correct, but I'm hoping that you are wrong.

The problem is that if the "Line" is used to transfer a call to another W56 phone on the same Base Station, then until that call is ended, the first W56 (that transferred the call) can not take any new calls. It's kind of 'locked out' of the system for any incoming calls to that extension. Also, if the extension to which the call was transferred doesn't answer, it just rings and rings, even if that extension is programmed to forward to voice mail if no answer after 'x' seconds.

If the "Line" labels are on the Transfer screen, then it will be harder to get the users not to use those when transferring a call.

John Rayfield, Jr.

(03-23-2017 09:13 PM)complex1 Wrote:  Hi John,

What you ask is as far as I know not possible, because showing the “Line” of another registered handset is made by design and cannot be switched off or removed from the Transfer screen.