Autoanswer on click to dial feature

[jmoore]

Hello,

I see you're asking about click to dial. I work for a company that offers this feature and creates a call record for every call, incoming and outgoing. Some of the information logged for each call include:

- Call Duration
- Direction (inbound vs. outbound)
- Name of user who made or received the call
- If it's an inbound call, the inbound extension (for example the queue or phone number it came in on)
- User extension (the extension of the user that answered the call)
- User device (i.e. cell phone vs. desk phone)
- Call notes entered by the user

All of this information is automatically linked to the contact/lead/account by phone number and the user has the flexibility to enter any pertinent information they deem useful. We have integrations with this platform:
https://www.callinize.com/integrations/yealink/

Hope this helps!