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Callerid prefix stripped after upgrade to >73 - Printable Version

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+--- Thread: Callerid prefix stripped after upgrade to >73 (/showthread.php?tid=9730)



Callerid prefix stripped after upgrade to >73 - ledakist - 10-02-2015 07:04 PM

Hello, in the company we have T22P and T23G phones and have upgraded some of them to 73 firmware.

After that, the incoming calls that have a ring group prefix in the caller id do not show that prefix.
e.g. Sales: 012345678 is shown as 012345678.
The phones that have not been upgraded still show the full caller id.

How can this be fixed please?

Thank you.


RE: Callerid prefix stripped after upgrade to >73 - ledakist - 10-02-2015 11:50 PM

Ok, I have found the setting for this which is Settings > Call Display > Call Information Display Method > Full contact info or
Code:
phone_setting.call_info_display_method = 4
in the provisioning file.

What is not working now is the same "Full contact info" in the Missed Calls list.
It just displays the name only or the number. Huh


RE: Callerid prefix stripped after upgrade to >73 - Frank Drews - 11-25-2015 12:39 AM

Hi ledakist,

this is very interesting. We might have the same issue here. People used to see forwarded calls (the diversion header, or call history). They can't see it anymore.
We tinkered with lots and lots of settings and permissions, but we weren't 100% sure, that it worked before, so we gave up.

Maybe this is due to the same reason, what you are experiencing.

Best regards Frank


(10-02-2015 11:50 PM)ledakist Wrote:  Ok, I have found the setting for this which is Settings > Call Display > Call Information Display Method > Full contact info or
Code:
phone_setting.call_info_display_method = 4
in the provisioning file.

What is not working now is the same "Full contact info" in the Missed Calls list.
It just displays the name only or the number. Huh