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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: Uploading contacts into T21P E2 (/showthread.php?tid=8915)
Uploading contacts into T21P E2 - office@travelpro - 09-26-2015 12:51 AM
I uploaded a csv file into the contacts. When used, the call is declined and disconnected. The same phone number works when dialed manually.
What else do I need to do?
this is a new installation
thanks, Jean
the cscv file won't Add Attachment.
This is the data.
Hotel Address Main Phone
Marriott City Center 520 SW Broadway 503 226-6300
Benson Hotel SW Broadway 503 470-5926
Hilton Hotel and Towers 921 SW 6th 503-226-1611
Paramount Hotel 808 SW Taylor St (503) 223-9900
The Nines 525 SW Morrison (877) 229-9995
RE: Uploading contacts into T21P E2 - CWR - 09-26-2015 01:14 AM
can you share a couple lines of the file you used? we can not tell what is going on otherwise? Or run a PCAP Trace when you place the call and examine it - or upload for examination by others.
RE: Uploading contacts into T21P E2 - office@travelpro - 09-26-2015 02:01 AM
See above. This is a new phone and new installation. Are there settings I should check?
RE: Uploading contacts into T21P E2 - CWR - 09-26-2015 02:59 AM
I would start by removing any ( and ) and - from the phone numbers.
RE: Uploading contacts into T21P E2 - James_Yealink - 09-26-2015 05:38 AM
Hello Jean,
Can you start phone pcap trace and set syslog level to 6 under setting-> configuration. Make two calls, one is muanul, the other is from contacts. Then export pcap trace and syslog to us.
Thanks
James
RE: Uploading contacts into T21P E2 - office@travelpro - 09-29-2015 02:55 AM
Spaces, extra characters, etc in the fields were the issues. And playing around with the interface helped too.
Thank you for your assistance!