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Re-parking a call on the same Call Park button - Printable Version

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Re-parking a call on the same Call Park button - dcfindlay - 10-08-2013 03:29 AM

Yealink T38G phones. Issue occurs on firmware 38.70.0.115 and 38.70.0.125.

I've defined several memory keys as Call Park with a different parking lot for each key.

A call can only be parked once on a particular key. Attempting to re-park it on the same key disconnects the call. It must be parked on a different key.

In other words, I'm on a call and I put it on one of the Call Park keys. Then I pick up the call, talk some, then Call Park it on the same key as before. It will be dropped as soon as I hit the button.

Any ideas?


RE: Re-parking a call on the same Call Park button - rlsabin - 10-09-2013 11:48 PM

I am having the same issue on my T28 phones. I have attached a PCAP trace, file from one of my phones. Maybe someone from Yealink can take a look and make an adjustment so it would be possible to park a call on the same button twice.
In the PCAP trace that I have attached I called my Yealink phone at ext 3488 from another phone at ext 7488. I then pressed DSS key #3 which is set as a BLF for park zone 300 and the call is successfully parked.I then pressed DSS key #3 to pick up the parked call which also completed successfully. I then pressed DSS key #3 to park the calll again and the call is immediately dropped. I then repeated this scenario a second time with the same results. If I perform this function manually by pressing trans then entering 300. I can place the call on park and pick it up as many time as I want without any issue.

Rick

I also sent this in an email to Yealink support as the forum would not let me attach the syslog and config files in addition to the PCAP. I will let you know what I hear back from them.


RE: Re-parking a call on the same Call Park button - ModCraig - 10-10-2013 03:36 AM

I remember seeing this issue on the T38 when I first got them May 2012. They fixed it in a custom firmware. I wonder if it didn't make it to the current v70 firmware.
No complaints from my users though... I'll have to test.


RE: Re-parking a call on the same Call Park button - Yealink Support - 10-11-2013 09:28 AM

Hi dcfindlay
we have notified R&D of the issue.If there are any result,I will inform you as soon as possible.
And,may I know what PBX you are using?


RE: Re-parking a call on the same Call Park button - dcfindlay - 10-11-2013 09:53 PM

Thank you.

Asterisk 1.8


RE: Re-parking a call on the same Call Park button - Yealink Support - 11-13-2013 10:58 AM

Hi rlsabin,

Please try attach fixed version and kindly give a feedback to me.


RE: Re-parking a call on the same Call Park button - rlsabin - 11-14-2013 04:28 AM

(11-13-2013 10:58 AM)Yealink Support Wrote:  Hi rlsabin,

Please try attach fixed version and kindly give a feedback to me.

That version works wonderfully. No issues with parking a call multiple times on the same button. Will that fix be incorporated into future versions so that we will not lose this functionality if we upgrade in the future?


RE: Re-parking a call on the same Call Park button - Yealink Support - 11-14-2013 09:17 AM

Hi dcfindlay,

Please try attach fixed version and kindly give a feedback to me.
ftp://yealinkftp:yealinkftp@ftp.yealink.com/00.Firmwares/T3X/repark-drop/38.70.0.169.rom


RE: Re-parking a call on the same Call Park button - parts223 - 11-19-2013 05:49 AM

I have the same problem with T46G and firmware 28.71.0.180. Asterisk 1.8. Call is disconnected on the second park when using BLF. Is there a fix?


RE: Re-parking a call on the same Call Park button - Yealink Support - 11-20-2013 04:15 PM

Hi parts223,

Can you try below version and feed back to me?

ftp://yealinkftp:yealinkftp@ftp.yealink.com/00.Firmwares/T46G/28.71.0.164.rom