No audio on external calls - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: Dect Phone Series (/forumdisplay.php?fid=6) +--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23) +--- Thread: No audio on external calls (/showthread.php?tid=799) Pages: 1 2 |
RE: No audio on external calls - ITSD - 11-18-2013 08:03 PM We have install the firmware on the base, we now testing it, and it looks fine at the moment. we test it a few day's and then report it to you. RE: No audio on external calls - Michael - 12-02-2013 12:31 AM Question is already answered :-) RE: No audio on external calls - andydls - 06-25-2014 08:30 PM (11-09-2013 11:15 AM)Yealink Support Wrote: Hi ITSD, Dear support team! We have the same problem, although we have installed: 25.50.0.20 (Base Firmware) New 26.50.0.20 (Handset Firmware) New Could you release a file for us to fixing it? I attached the log files. RE: No audio on external calls - Yealink Support - 06-26-2014 09:15 AM Hi andydls, Could you please describe your issue detailed, supply syslog level 6, config.bin and pcap and send to support@yealink.com or support.usa@yealink.com. Our technical support team will hel you. How to Get the Correct Syslog, Config.bin and Trace thanks RE: No audio on external calls - Isaac - 07-25-2014 06:50 AM Hi Sr. I have the same problem, i tried upgrade the firmware in the base and the handset but is not the solution, any idea? how can i fix it? thanks RE: No audio on external calls - AndrewZ - 01-14-2015 06:11 PM We have the same problem with W52P: 25.50.0.20 (Base Firmware) 26.50.0.20 (Handset Firmware) Our customer has about 240 sip phone w52p type!!! This is a very urgent problem !!! Could we expect to solve this problem in the latest firmware 25.73.0.25 ? RE: No audio on external calls - James_Yealink - 01-15-2015 04:57 PM Hi AndrewZ, What's the pbx server? Please have a try of latest firmware. It has better compatability. If the problem persist, please send us syslog level 6, config.bin and pcap and our R&D will do an analyais. Since in most of case such an issue is related to environment so we can only draw a conclusion after analysis. How to get these files: http://forum.yealink.com/forum/showthread.php?tid=1319 Regards, James RE: No audio on external calls - AndrewZ - 01-16-2015 06:13 PM (01-15-2015 04:57 PM)Yealink_James Wrote: Hi AndrewZ, We use W52P SIP phone with Avaya MES 6.2.2 PBX. At the same time, we use a lot of phones linksys and they work fine. I'll let you know about the changes after phone firmware update. RE: No audio on external calls - AndrewZ - 04-07-2015 05:55 PM After updating the firmware on the phones, it works well. RE: No audio on external calls - James_Yealink - 04-07-2015 09:40 PM Nice to hear it works . Regards, James |