T41 with EHS36 and Jabra - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: Accessories (/forumdisplay.php?fid=28) +--- Thread: T41 with EHS36 and Jabra (/showthread.php?tid=7752) |
T41 with EHS36 and Jabra - frederik.moquette@unexus.nl - 09-18-2015 08:26 PM I have 10 T41's with EHS 36 connected with a Jabra 9460. The jabra's are working fine for appr. a day. Suddenly they don't show any respons on incoming calls again. I have to reset the EHS by taking out the cable from the phone to the EHS. After connecting the cable back to the EHS every works fine again for appr. a day. T41 at FW 36.72.188.22 EHS36 at HW 48.0.0.0 / FW 3.16.0.0 Jabra 9460 at 3.13.2 VP3 SP4 Attached connection schema. 10 workplaces equiped with this combination. Happens randomly at any of the 10 workplaces Never had this with Polycom/EHS/Jabra combination. So very disappointed RE: T41 with EHS36 and Jabra - Yealink_Michael - 09-19-2015 05:32 AM hi sorry for the inconvenience that made , to solve this issue, out engineer will connect to you through email as you are using a customized firmware TKS & BR Michael RE: T41 with EHS36 and Jabra - frederik.moquette@unexus.nl - 09-21-2015 11:06 PM So far no contact from an engineer. When can I expect this? RE: T41 with EHS36 and Jabra - frederik.moquette@unexus.nl - 09-29-2015 05:42 PM So far no contact from an engineer. When can I expect this? So far no contact from an engineer. When can I expect this? (09-19-2015 05:32 AM)Yealink_Michael Wrote: hi RE: T41 with EHS36 and Jabra - James_Yealink - 09-29-2015 06:24 PM Pretty sorry Frederik, We will urge them and check why they don't contact you for so long a time today. Regards, James RE: T41 with EHS36 and Jabra - F-ID - 11-07-2015 12:46 AM We do have exactly the same problem with our Jabra Headsets. After a while, they don't respond anymore. It seems to me, that the EHS kind of "inverts" the hangup-state. I can hear a low noise in the headset when there is no call. If i make a call then (or answer to a call) the noise disappears and i can hear nothing. No noise, no ring tone and no voice. The callee can't hear me too. This happens after 1-2 days and can be repaired by taking the EHS plug out from the telephone for a second. All Headsets worked without any issue with our older Telephones (elmeg). We have 8 workplaces equiped with this combination: Yealink T46G Firmware Version 28.71.150.18 Hardware Version 28.2.0.128.0.0.0 (Firmware Version comes with our PBX - starface - and can't be changed) EHS Hardware Version 48.0.0.0 Firmaware Version 3.16.0.0 Jabra GN9350e Regards, Marvin RE: T41 with EHS36 and Jabra - RUN_Support - 11-13-2015 05:31 AM I too have many users / resellers describing the exact same scenario as F-Id just mentioned. |