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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: Incoming calls doesn't works! (/showthread.php?tid=741)
Incoming calls doesn't works! - Sileno - 08-13-2013 01:25 AM
Hello to all,
I bought a phone T22.
Outgoing calls work perfectly, the problem is incoming calls ....
That is not a connection is established, the phone caller continues to give tone even if the phone receiver (Yealink) has the handset on hook.
Could you help me?
Thank you very much
Daniele
RE: Incoming calls doesn't works! - HarmonyTech - 08-13-2013 10:41 AM
(08-13-2013 01:25 AM)Sileno Wrote: Hello to all,
I bought a phone T22.
Outgoing calls work perfectly, the problem is incoming calls ....
That is not a connection is established, the phone caller continues to give tone even if the phone receiver (Yealink) has the handset on hook.
Could you help me?
Thank you very much
Daniele
Have you opened the appropriate ports on your router/firewall?
RE: Incoming calls doesn't works! - Sileno - 08-13-2013 04:17 PM
I tried to disable the Firewall to reset the phone but nothing has changed, unfortunately
RE: Incoming calls doesn't works! - Yealink Support - 08-14-2013 11:28 AM
Hi Sileno,
What's the firmware on your T22?
Please upgrade to 7.70.0.140, and try to reset to factory default.
http://www.yealink.com/Upload/firmware/T2X/7.70.0.140.zip
Thanks.
RE: Incoming calls doesn't works! - Sileno - 08-14-2013 09:29 PM
Hello again,
I moved the phone from my home office, here incoming calls funznionano perfectly.
I guess there's a aincompatibilità with the router at home, having also disabled the Firewall the problem persisted.
Thank you all for availability!