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+--- Thread: T42G headset MIC volume log (/showthread.php?tid=6646)
T42G headset MIC volume log - mikes - 09-14-2015 02:43 AM
T42G headset MIC volume log. The headset type that is in use is an un-amplified type. We just went live and the entire contact center is using T42G phones and they all have this issue. Please advise if there is a way to increase the MIC volume through the phone.
Version
Firmware Version 29.71.19.12
Hardware Version 29.1.0.0.0.0.0
(09-14-2015 02:43 AM)mikes Wrote: T42G headset MIC volume log. The headset type that is in use is an un-amplified type. We just went live and the entire contact center is using T42G phones and they all have this issue. Please advise if there is a way to increase the MIC volume through the phone.
Version
Firmware Version 29.71.19.12
Hardware Version 29.1.0.0.0.0.0
The model of the Headset is Sennheiser SC260.
RE: T42G headset MIC volume log - mikes - 09-14-2015 03:56 AM
(09-14-2015 02:43 AM)mikes Wrote: T42G headset MIC volume log. The headset type that is in use is an un-amplified type. We just went live and the entire contact center is using T42G phones and they all have this issue. Please advise if there is a way to increase the MIC volume through the phone.
Version
Firmware Version 29.71.19.12
Hardware Version 29.1.0.0.0.0.0
(09-14-2015 02:43 AM)mikes Wrote: T42G headset MIC volume log. The headset type that is in use is an un-amplified type. We just went live and the entire contact center is using T42G phones and they all have this issue. Please advise if there is a way to increase the MIC volume through the phone.
Version
Firmware Version 29.71.19.12
Hardware Version 29.1.0.0.0.0.0
The model of the Headset is Sennheiser SC260.
I have discovered this approved Yealink model of headset works if the agent holds the boom of the mic close to their mouth. The boom is not adjustable and in its natural position the mic volume is low. When manually held close to the mouth the caller hears just as well as using the handset. So poor design headset and Yealink should remove them from the approved list.