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T46G Issue - Printable Version

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+--- Thread: T46G Issue (/showthread.php?tid=530)



T46G Issue - elementpbx - 06-08-2013 10:15 PM

I have the new T46G and about 1/5 of the time if I place a call on hold, but the caller hangs up the T46G still thinks the call is still connected.


RE: T46G Issue - Yealink Support - 06-10-2013 09:43 AM

Hi Elementpbx,
1. Do you mean this?
1) A(What phone?) call B(T46G), B answered, then B press hold button, the call was held.
2)A hang up the call, but B is still stay hold status, B don't know the call was hung up.
2. What's the firmware of your T46G?
3. What's the PBX are you using?
4. Did you try to reset to factory default?
5. If the problem is still, could you provide PCAP trace, syslog(level 6) and config.bin file to us, so we can analyze?
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.
Thanks.


RE: T46G Issue - elementpbx - 06-11-2013 04:27 AM

28.71.0.70

(06-11-2013 04:27 AM)elementpbx Wrote:  28.71.0.70

Asterisk 1.8


RE: T46G Issue - Yealink Support - 06-11-2013 10:16 AM

Hi Element,
Could you send us those files that we required? Without these files, we can't analyze the problem.
And you can also send the email to support@yealink.com, so we will have fast support for you.
Thanks.


RE: T46G Issue - elementpbx - 06-21-2013 04:13 AM

After I rebooted to the phone the issue went away, but I do use a 38 everyday on the same network and a 32 to test as well and never had that issue.


RE: T46G Issue - Yealink Support - 06-21-2013 11:23 AM

Hello,
Because we don't have trace for analyze, we don't know the problem.
Anyway, we will try to reproduce at our side, if we find the problem and fix it, we will let you know.
Thanks.