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Caller ID Lookup - Printable Version

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+---- Thread: Caller ID Lookup (/showthread.php?tid=501)



Caller ID Lookup - CWR - 05-29-2013 05:06 AM

Using the 3cx phone system, calls to GROUPS/QUEUES are rewritten with a PREFIX - the name of the group.
So, if 555-1212 which is Yealink - calls us the display says

"IT - Yealink
555-1212"

The problem is that if the phone number matches an entry in the local phone book in the phone then it gets rewritten

"Yealink Inc
555-1212" and does not show the PREFIX.

Any way to avoid this ?


RE: Caller ID Lookup - Yealink Support - 05-29-2013 03:32 PM

Hi Craigreilly,

Please check whether "Caller ID Header" is helpful for you to solve this issue.
You can access to the phone webpage-Account-Advanced-Caller ID Header


RE: Caller ID Lookup - CWR - 06-06-2013 06:10 AM

FROM -> default - as explained above
PAI -> registers anonymous
PAI-FROM -> same as FROM
RPID-PAI-FROM -> same as FROM
PAI-RPID-FROM -> same as FROM
RPID-FROM -> same as FROM


RE: Caller ID Lookup - CWR - 10-17-2014 04:45 AM

wow - I figured a response by now.


RE: Caller ID Lookup - Wilson_Yealink - 10-17-2014 08:30 PM

Hi craigreilly,

Sorry, I didn't understand your scenario clearly. So would you please explain your operations more detailed? Kindly you can describe it step by step.
Expecially this sentenceļ¼š

Quote:Using the 3cx phone system, calls to GROUPS/QUEUES are rewritten with a PREFIX - the name of the group.

thanks in advance.


RE: Caller ID Lookup - CWR - 10-21-2014 07:19 AM

What do you not understand?
Do you guys test against 3cx?


RE: Caller ID Lookup - jasit - 10-29-2014 04:43 AM

Check under General Settings Global options in 3cx, uncheck the add queue, group did's option