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+--- Thread: T54W custom ringtone not playing (/showthread.php?tid=47849)
T54W custom ringtone not playing - VerticalTechnik - 06-26-2024 06:38 PM
Good day all, I hope this post finds you well.
Maybe somebody can help me with this issue.
We have several T54W with FW96.86.0.77 in our office.
I want to assign our custom ringtone (WAV File) to some of the phones.
What have I done:
a) custom ringtone has been uploaded and configured accordingly
b) custom ringtone shows up on Yealink and been assigned accordingly
Problem:
Custom ringtone is not being played when someone calls
Note:
Within our 3CX System Management
selecting the appropriate device > Telephone provisioning - only Standard Ringtones can be selected, there is no option to select custom ring.
Question:
1. as mentioned above the ringtone is displayed and selected within the Yealink
- should therefore the ringtone being played or does 3CX have any influence?
- or am I missing something?
Side Note:
After trying to change the Custom Ring I noticed that it is not anymore possible to delete or replace the Custom Ring.
Thanks to anyone who can bring some light in to this topic.