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+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T48G Connected handset not answering or ending call with connected handset. (/showthread.php?tid=46780)
T48G Connected handset not answering or ending call with connected handset. - Pettis - 07-22-2023 12:21 AM
Like the thread subject says. We have a remote T48G that when you pick up the connected handset it won't pickup the call nor end it. Is there a setting to look for that might be off? Or is there something physically wrong with the phone?
RE: T48G Connected handset not answering or ending call with connected handset. - complex1 - 07-22-2023 06:19 PM
(07-22-2023 12:21 AM)Pettis Wrote: Like the thread subject says. We have a remote T48G that when you pick up the connected handset it won't pickup the call nor end it. Is there a setting to look for that might be off? Or is there something physically wrong with the phone?
Hi,
I'm not entirely sure if the hookswitch is a mechanical switch, but can you verify that it works?
Also, is it possible to make or receive calls in hands-free mode?
RE: T48G Connected handset not answering or ending call with connected handset. - Pettis - 07-25-2023 12:19 AM
(07-22-2023 06:19 PM)complex1 Wrote:(07-22-2023 12:21 AM)Pettis Wrote: Like the thread subject says. We have a remote T48G that when you pick up the connected handset it won't pickup the call nor end it. Is there a setting to look for that might be off? Or is there something physically wrong with the phone?
Hi,
I'm not entirely sure if the hookswitch is a mechanical switch, but can you verify that it works?
Also, is it possible to make or receive calls in hands-free mode?
The hookswitch isn't doing anything the user reports. That's what I am trying to figure out. I am guessing there is something wrong with it.
RE: T48G Connected handset not answering or ending call with connected handset. - complex1 - 07-25-2023 01:24 AM
(07-25-2023 12:19 AM)Pettis Wrote:(07-22-2023 06:19 PM)complex1 Wrote:(07-22-2023 12:21 AM)Pettis Wrote: Like the thread subject says. We have a remote T48G that when you pick up the connected handset it won't pickup the call nor end it. Is there a setting to look for that might be off? Or is there something physically wrong with the phone?
Hi,
I'm not entirely sure if the hookswitch is a mechanical switch, but can you verify that it works?
Also, is it possible to make or receive calls in hands-free mode?
The hookswitch isn't doing anything the user reports. That's what I am trying to figure out. I am guessing there is something wrong with it.
Hi,
I also think there is something wrong with the hookswitch.
As far as I know, there is no parameter that can disable the switch, but maybe I'm wrong.
RE: T48G Connected handset not answering or ending call with connected handset. - Lissvazquez - 07-27-2023 05:38 AM
I had the same problem on T42g so I updated the firmware to the latest version, in some cases that fixed the problem, maybe you could try it.