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+--- Forum: W60B（Wireless） (/forumdisplay.php?fid=59)
+--- Thread: W76P Global Error when dialing (/showthread.php?tid=46569)
W76P Global Error when dialing - SPGSITSupport - 04-08-2023 09:06 PM
Have the W70B Registered to IP telephony at Zen Internet zen.co.uk
But cannot make outgoing phonecalls with "Global error" on W56H
Incoming gives an error: "Phone is currently unavailable"
Both on latest firmware from:
https://support.yealink.com/en/portal/docList?archiveType=software&productCode=a34023ebd40b60c4
There is a similar thread: http://forum.yealink.com/forum/showthread.php?tid=45485
but no idea if/how it relates
Anybody has any ideas?
Seb
RE: W76P Global Error when dialing - SPGSITSupport - 04-13-2023 08:42 PM
Nobody? Not a single person knows anything?
Seb
RE: W76P Global Error when dialing - digiaustin - 10-07-2023 10:55 AM
(04-08-2023 09:06 PM)SPGSITSupport Wrote: Have the W70B Registered to IP telephony at Zen Internet zen.co.uk
But cannot make outgoing phonecalls with "Global error" on W56H
Incoming gives an error: "Phone is currently unavailable"
Both on latest firmware from:
https://support.yealink.com/en/portal/docList?archiveType=software&productCode=a34023ebd40b60c4
There is a similar thread: http://forum.yealink.com/forum/showthread.php?tid=45485
but no idea if/how it relates
Anybody has any ideas?
Seb
Hey. I just wanted to chime in and say I have an answer for you!!
(J.K. sorry to get your hopes up.)
Just came to say I have the same exact issue.
W70B,
W73H & W56H.
Both handsets have the same issue, global error on outbound calling.
Both can receive inbound calls no issue.
I have tried DNS, firmware update, acount changes, sip vs pjsip, it definitely is a device issue and not a service issue.
I think it has something to do with how accounts are handled on the device. It recently started to say 'VIA: [Account Label]' when it used to say 'VIA: [Account Number]' The change happened when it broke.
Unfortunately I don't know why that changed nor how to fix it, but I opened a ticket with yealink, so when I find out any information, I will post it here. Sounds like we're not the only ones, but unfortunately these forums are a graveyard of unanswered questions.