+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: Directed or group pickup call history (/showthread.php?tid=46500)
Directed or group pickup call history - softnetvoip - 03-06-2023 10:54 PM
Hi,
I have a problem that I can get the Yealink phone to pickup a call, but the problem is that the history log in this case displays the DTMF call pickup shortcut and not the number itself.
Example:
External 01234567 calls the internal number 200. User 200 is not at his dest and the user 201 that uses a Yealink phone performs a call pickup using a group pickup or directed call pickup link on his phone. After the 201 is done talking to 01234567 he will only see that he had a call with the callpickup code (lets say *0#) and he will not see the original number.
If I use the PBX system phone (Innovaphone PBX) the problem is not present and even if I perform a group pickup I always see the primary caller number. Is there a setting I'm missing?
RE: Directed or group pickup call history - softnetvoip - 03-08-2023 10:53 PM
Just found the solution myself. I had to do the following:
-under Account/Advanced/Caller ID Source I had to change from FROM to PAI
-under Dsskey I had to change the type of key from speeddial to Pickup
I now see the primarys caller number in my call history log.
BR,
Uros
(03-06-2023 10:54 PM)softnetvoip Wrote: Hi,
I have a problem that I can get the Yealink phone to pickup a call, but the problem is that the history log in this case displays the DTMF call pickup shortcut and not the number itself.
Example:
External 01234567 calls the internal number 200. User 200 is not at his dest and the user 201 that uses a Yealink phone performs a call pickup using a group pickup or directed call pickup link on his phone. After the 201 is done talking to 01234567 he will only see that he had a call with the callpickup code (lets say *0#) and he will not see the original number.
If I use the PBX system phone (Innovaphone PBX) the problem is not present and even if I perform a group pickup I always see the primary caller number. Is there a setting I'm missing?