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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T5X Series (/forumdisplay.php?fid=58)
+--- Thread: Conecting Problem (/showthread.php?tid=46334)
Conecting Problem - schlitzohr144 - 12-15-2022 09:32 PM
Hello everyone, I have the following problem:
When I make a phone call to certain numbers with my new SIP-T58W, the phone simply hangs up again when the other party picks up. But only for a few numbers.
Why is that?
RE: Conecting Problem - complex1 - 12-16-2022 04:42 PM
(12-15-2022 09:32 PM)schlitzohr144 Wrote: Hello everyone, I have the following problem:
When I make a phone call to certain numbers with my new SIP-T58W, the phone simply hangs up again when the other party picks up. But only for a few numbers.
Why is that?
Hi,
Check next items:
- the hardware in your network, e.g. (PoE) switches.
- the settings of your router.
- make sure you're running the latest one.
Contact your phone provider about your issue, because you have issues with only a few numbers.
RE: Conecting Problem - schlitzohr144 - 12-16-2022 08:15 PM
Hello thank you very much for the answer. Have all firmware up to date.
The privateer cannot explain why this happens. If I call the corresponding numbers on the same connection with the T46U, it works. so it will be a problem from the phone!
RE: Conecting Problem - complex1 - 12-16-2022 10:03 PM
(12-16-2022 08:15 PM)schlitzohr144 Wrote: Hello thank you very much for the answer. Have all firmware up to date.
The privateer cannot explain why this happens. If I call the corresponding numbers on the same connection with the T46U, it works. so it will be a problem from the phone!
Hi,
Please try this:
Factory reset the phone, re-provisioning it and try again.
If you use PoE to power the phone, then I suggest using a power adapter instead.
RE: Conecting Problem - schlitzohr144 - 12-16-2022 10:24 PM
Hello, I reset the t58 to factory settings but it didn't help.
No, don't use PoE but a power supply.
I also used it from a completely different network but nothing changed.
RE: Conecting Problem - complex1 - 12-17-2022 01:02 AM
(12-16-2022 10:24 PM)schlitzohr144 Wrote: Hello, I reset the t58 to factory settings but it didn't help.
No, don't use PoE but a power supply.
I also used it from a completely different network but nothing changed.
Hi,
Is your T58W provisioned by a PBX?
If yes, then try to use another extension number... maybe you can use the extension number from the T46U?
If not, then I'm out of ammo and can't help you further.
