(10-02-2022 02:36 AM)dmvcomms Wrote:  I am having a lot of trouble with the following:
Getting a W56H handset to work with a W52P base which has existing W52H handsets.

I have had this problem with 3 customers know with the previous two I have ended upgrading all hardware

Firmware for base is 25.81.0.60

Firmware for W52H handset is 26.81.0.50

When I register a new handset (W56H) the base station goes into a reboot cycle and the web gui is not accessible.

I have tried to enable PCAP and Fault logging and the handset then shows Data initializing and gets stuck. Base station is not accessible.

I have factory reset numerous times and attempted lots of troubleshooting.

Please help!

(10-02-2022 03:12 AM)complex1 Wrote:  

(10-02-2022 02:36 AM)dmvcomms Wrote:  I am having a lot of trouble with the following:
Getting a W56H handset to work with a W52P base which has existing W52H handsets.

I have had this problem with 3 customers know with the previous two I have ended upgrading all hardware

Firmware for base is 25.81.0.60

Firmware for W52H handset is 26.81.0.50

When I register a new handset (W56H) the base station goes into a reboot cycle and the web gui is not accessible.

I have tried to enable PCAP and Fault logging and the handset then shows Data initializing and gets stuck. Base station is not accessible.

I have factory reset numerous times and attempted lots of troubleshooting.

Please help!

Hi,

Is the W56H handset accidentally running the 61.85.0.35 firmware?
See also: http://forum.yealink.com/forum/showthread.php?tid=46126

(10-02-2022 04:13 AM)dmvcomms Wrote:  Yes just checked and the firmware on the W56H is 61.85.0.35
Is it possible to downgrade knowing that I am unable to connect to W52p base?

Thanks

(10-02-2022 03:12 AM)complex1 Wrote:  

(10-02-2022 02:36 AM)dmvcomms Wrote:  I am having a lot of trouble with the following:
Getting a W56H handset to work with a W52P base which has existing W52H handsets.

I have had this problem with 3 customers know with the previous two I have ended upgrading all hardware

Firmware for base is 25.81.0.60

Firmware for W52H handset is 26.81.0.50

When I register a new handset (W56H) the base station goes into a reboot cycle and the web gui is not accessible.

I have tried to enable PCAP and Fault logging and the handset then shows Data initializing and gets stuck. Base station is not accessible.

I have factory reset numerous times and attempted lots of troubleshooting.

Please help!

Hi,

Is the W56H handset accidentally running the 61.85.0.35 firmware?
See also: http://forum.yealink.com/forum/showthread.php?tid=46126

(10-02-2022 06:57 AM)dmvcomms Wrote:  Yes it is and i cant seem to find a way to downgrade

Please help!

(10-02-2022 04:13 AM)dmvcomms Wrote:  Yes just checked and the firmware on the W56H is 61.85.0.35
Is it possible to downgrade knowing that I am unable to connect to W52p base?

Thanks

(10-02-2022 03:12 AM)complex1 Wrote:  

(10-02-2022 02:36 AM)dmvcomms Wrote:  I am having a lot of trouble with the following:
Getting a W56H handset to work with a W52P base which has existing W52H handsets.

I have had this problem with 3 customers know with the previous two I have ended upgrading all hardware

Firmware for base is 25.81.0.60

Firmware for W52H handset is 26.81.0.50

When I register a new handset (W56H) the base station goes into a reboot cycle and the web gui is not accessible.

I have tried to enable PCAP and Fault logging and the handset then shows Data initializing and gets stuck. Base station is not accessible.

I have factory reset numerous times and attempted lots of troubleshooting.

Please help!

Hi,

Is the W56H handset accidentally running the 61.85.0.35 firmware?
See also: http://forum.yealink.com/forum/showthread.php?tid=46126

(10-02-2022 06:57 AM)dmvcomms Wrote:  Yes it is and i cant seem to find a way to downgrade

Please help!

(10-26-2022 03:04 PM)poznaniak Wrote:  Yealink helpdesk provided me with the latest W52P firmware to install and that helped resolve the issue. The firmware version I installed is 25.81.0.79, since I can't attach it to the post, here's a zippyshare link:

https://www101.zippyshare.com/v/KQBmzWdd/file.html

(03-03-2023 01:25 AM)nolto Wrote:  

(10-26-2022 03:04 PM)poznaniak Wrote:  Yealink helpdesk provided me with the latest W52P firmware to install and that helped resolve the issue. The firmware version I installed is 25.81.0.79, since I can't attach it to the post, here's a zippyshare link:

https://www101.zippyshare.com/v/KQBmzWdd/file.html

I have a similar issue, I have an open ticket but no suggestion from the Yealink support team until now.
The link you shared has dead. Could you please share the firmware with us?

Right now I am very angry with the Yealink support team. If there is firmware that solves this problem, they have to publish it. Although 3-4 dayspasses, this firmware was not sent to us.