+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T5X Series (/forumdisplay.php?fid=58)
+--- Thread: T58W PRO isssues (/showthread.php?tid=45909)
T58W PRO isssues - stéphane - 07-12-2022 05:55 PM
Hi, ive been installing 10x T58W pro's but i have a few strange issues;
* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).
- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..
Someone can help me ?
RE: T58W PRO isssues - complex1 - 07-12-2022 10:37 PM
(07-12-2022 05:55 PM)stéphane Wrote: Hi, ive been installing 10x T58W pro's but i have a few strange issues;
* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).
- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..
Someone can help me ?
Hi,
150.86.188.2 is Dutch customize firmware from Yealink distributor Lydis.
Have you contacted them regarding this issue?
https://www.lydis.nl/klantenservice
RE: T58W PRO isssues - stéphane - 07-13-2022 05:34 PM
(07-12-2022 10:37 PM)complex1 Wrote:(07-12-2022 05:55 PM)stéphane Wrote: Hi, ive been installing 10x T58W pro's but i have a few strange issues;
* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).
- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..
Someone can help me ?
Hi,
150.86.188.2 is Dutch customize firmware from Yealink distributor Lydis.
Have you contacted them regarding this issue?
https://www.lydis.nl/klantenservice
Yes, they said i had to try technical firmware but same issue and they don't know any solution.
RE: T58W PRO isssues - complex1 - 07-13-2022 08:53 PM
(07-13-2022 05:34 PM)stéphane Wrote:(07-12-2022 10:37 PM)complex1 Wrote:(07-12-2022 05:55 PM)stéphane Wrote: Hi, ive been installing 10x T58W pro's but i have a few strange issues;
* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).
- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..
Someone can help me ?
Hi,
150.86.188.2 is Dutch customize firmware from Yealink distributor Lydis.
Have you contacted them regarding this issue?
https://www.lydis.nl/klantenservice
Yes, they said i had to try technical firmware but same issue and they don't know any solution.
Hi,
If they don't know a solution, then I suggest raising a ticket at the helpdesk:
https://ticket.yealink.com/