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Attended Transfers not transferring - Printable Version

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+--- Thread: Attended Transfers not transferring (/showthread.php?tid=45869)



Attended Transfers not transferring - snagrat - 06-21-2022 09:44 PM

I have an issues with T46S at a remote location. Can only assume it is config somewhere but transfer is not possible.

User will receive call. User will press TRANSFER and press the DSSkey (DSSKey is set to do Attended Transfer).
End user picks up and have a consult. Upon User1 dropping the handset the call drops at User2 and User1 phone will ring and the call is returned to them.

Any suggestions to look at why the transfer is not happening?


RE: Attended Transfers not transferring - complex1 - 06-22-2022 01:06 AM

(06-21-2022 09:44 PM)snagrat Wrote:  I have an issues with T46S at a remote location. Can only assume it is config somewhere but transfer is not possible.

User will receive call. User will press TRANSFER and press the DSSkey (DSSKey is set to do Attended Transfer).
End user picks up and have a consult. Upon User1 dropping the handset the call drops at User2 and User1 phone will ring and the call is returned to them.

Any suggestions to look at why the transfer is not happening?

Hi,

Maybe the FAQ: Transfer Mode for Dsskey can help you?


RE: Attended Transfers not transferring - snagrat - 06-22-2022 01:53 AM

(06-22-2022 01:06 AM)complex1 Wrote:  
(06-21-2022 09:44 PM)snagrat Wrote:  I have an issues with T46S at a remote location. Can only assume it is config somewhere but transfer is not possible.

User will receive call. User will press TRANSFER and press the DSSkey (DSSKey is set to do Attended Transfer).
End user picks up and have a consult. Upon User1 dropping the handset the call drops at User2 and User1 phone will ring and the call is returned to them.

Any suggestions to look at why the transfer is not happening?

Hi,

Maybe the FAQ: Transfer Mode for Dsskey can help you?

I have the mode set the Attended. I cannot see how this makes a difference as the transfer appears to happen but just doesn’t actually transfer