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T46 and T48 Keytone - Printable Version

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T46 and T48 Keytone - harrys - 05-19-2022 02:46 PM

When we call an external number, and offered a IVR menu, Our yealinks (Yeastar s100PBX) doesn't trigger the menu. What could be causing this?


RE: T46 and T48 Keytone - complex1 - 05-19-2022 05:08 PM

(05-19-2022 02:46 PM)harrys Wrote:  When we call an external number, and offered a IVR menu, Our yealinks (Yeastar s100PBX) doesn't trigger the menu. What could be causing this?

Hi,

In Account > Accountx > Advanced you will find the DTMF Type setting
Please try DTMF Type: RFC2833
It is the signal sent from the IP phone to the network, which is generated when pressing the IP phone’s keypad during a call.


RE: T46 and T48 Keytone - harrys - 05-19-2022 08:18 PM

(05-19-2022 05:08 PM)complex1 Wrote:  
(05-19-2022 02:46 PM)harrys Wrote:  When we call an external number, and offered a IVR menu, Our yealinks (Yeastar s100PBX) doesn't trigger the menu. What could be causing this?

Hi,

In Account > Accountx > Advanced you will find the DTMF Type setting
Please try DTMF Type: RFC2833
It is the signal sent from the IP phone to the network, which is generated when pressing the IP phone’s keypad during a call.

Hi Thanks for your reply.
We are in Australia if that helps.

It is already set to RFC2833 - So that doesn't seem to be problem.
Any other ideas??


RE: T46 and T48 Keytone - complex1 - 05-19-2022 09:53 PM

(05-19-2022 08:18 PM)harrys Wrote:  
(05-19-2022 05:08 PM)complex1 Wrote:  
(05-19-2022 02:46 PM)harrys Wrote:  When we call an external number, and offered a IVR menu, Our yealinks (Yeastar s100PBX) doesn't trigger the menu. What could be causing this?

Hi,

In Account > Accountx > Advanced you will find the DTMF Type setting
Please try DTMF Type: RFC2833
It is the signal sent from the IP phone to the network, which is generated when pressing the IP phone’s keypad during a call.

Hi Thanks for your reply.
We are in Australia if that helps.

It is already set to RFC2833 - So that doesn't seem to be problem.
Any other ideas??

Hi,

Have you tried the DTMF types "INBAND" and "SIP INFO" yet?
Also make sure to use the audio G711 (PCMA/U) codec. Another codec may cause problems.


RE: T46 and T48 Keytone - harrys - 05-20-2022 03:29 PM

(05-19-2022 09:53 PM)complex1 Wrote:  
(05-19-2022 08:18 PM)harrys Wrote:  
(05-19-2022 05:08 PM)complex1 Wrote:  
(05-19-2022 02:46 PM)harrys Wrote:  When we call an external number, and offered a IVR menu, Our yealinks (Yeastar s100PBX) doesn't trigger the menu. What could be causing this?

Hi,

In Account > Accountx > Advanced you will find the DTMF Type setting
Please try DTMF Type: RFC2833
It is the signal sent from the IP phone to the network, which is generated when pressing the IP phone’s keypad during a call.

Hi Thanks for your reply.
We are in Australia if that helps.

It is already set to RFC2833 - So that doesn't seem to be problem.
Any other ideas??

Hi,

Have you tried the DTMF types "INBAND" and "SIP INFO" yet?
Also make sure to use the audio G711 (PCMA/U) codec. Another codec may cause problems.

Thanks for the suggestion, Worked out it was the Yeastar - The DTMF was set to auto for the trunk, WHen set to RFC2833 , problem was solved.
Cheers