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Headset Stops Working - Printable Version

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Headset Stops Working - awilson@intermaxteam.com - 02-18-2022 04:26 AM

T54W running .23 firmware, Plantronics CS540 headset with Yealink EHS40. Customer is reporting the headsets stop working intermittently. When they go off hook they just here a click. The problem goes away after they reboot th phone and or headset base.


RE: Headset Stops Working - tg - 06-01-2022 02:27 AM

(02-18-2022 04:26 AM)awilson@intermaxteam.com Wrote:  T54W running .23 firmware, Plantronics CS540 headset with Yealink EHS40. Customer is reporting the headsets stop working intermittently. When they go off hook they just here a click. The problem goes away after they reboot th phone and or headset base.

I experienced the same issue with .23 (w/ a Jabra Engage 75 headset connected via USB) earlier this year. Unfortunately, the Yealink support was of no help. I ended up returning the phone with the broken firmware to Amazon, getting a new one and keeping it on 96.85.0.5.

Have you been able to solve the issue?