Unable to make calls - Path Busy - Yealink W60B/W56H - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: Dect Phone Series (/forumdisplay.php?fid=6) +--- Forum: W56P(Wireless) (/forumdisplay.php?fid=57) +--- Thread: Unable to make calls - Path Busy - Yealink W60B/W56H (/showthread.php?tid=45485)

Unable to make calls - Path Busy - Yealink W60B/W56H - JacoLange - 11-02-2021 12:49 PM Recently client is getting an error on a W56H handset, it says Error Message “Global Error” and “ Path Busy” They can’t answer incoming calls and also they can’t call out. I traced it back to a power dip on the W60 Base, after I logged on to the base, calls started to work again, very difficult issue to pin point, on the base SIP was registered So this point to a issue between the Handset and the base. I asked the client to Switch off the Handset as well after a power dip to mitigate the issue. I have setup external logs and could see this from the base station. Does anyone have advice how to resolve this I see there is other customers that also complains about this Other issue Phone and handset is on the latest firmware as of oct 2021 Thanks Jaco RE: Unable to make calls - Path Busy - Yealink W60B/W56H - Rudi408 - 11-20-2021 01:23 AM Hello, I have a client that is intermittently having the same issue with their W60P and 7 W56H handsets, any luck in resolving this yet? It typically only happens when they call out, and usually if they try calling out again after getting the error, it works. I also noticed that sometimes when checking the status of the base from a handset, that gets the Path Busy error as well. Base station and handsets are all on the latest versions of firmware. Have tried swapping out their router with a different model, made no difference as far as this issue goes. RE: Unable to make calls - Path Busy - Yealink W60B/W56H - complex1 - 11-20-2021 05:38 PM Hi, If the W60P is on a remote location, then please check if: The SIP ALG feature in the router is disabled, SIP/RTP ports are forwarded to the base station, Access to STUN server is correctly setup Use a fixed IP address. RE: Unable to make calls - Path Busy - Yealink W60B/W56H - JacoLange - 11-20-2021 08:06 PM Hi Frank Traffic from the W60B is routed via a VIBE router in rain mode to the SIP server SIP ALG is not a issue, there is no NAT Regards Jaco