+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: Transfer to Broadworks Network Directory Contacts - screen timeout issue (/showthread.php?tid=45468)
Transfer to Broadworks Network Directory Contacts - screen timeout issue - livehappy42 - 10-27-2021 07:58 AM
I am seeing issues in a particular Transfer condition.
Phones are T4x and T5x (as tested)
Running v86 FW
Broadworks Broadsoft
Issue:
During an active call, user wishes to transfer to a Network directory contact (Enterprise or Group)
Transfer > Directory (scroll thru directory)
The issue is that after 1-4 seconds the phone will revert from the directory back to the dialpad. This happens even if a user keeps their finger on the screen while scrolling. User does not have enough opportunity to find the contact they are looking for; this happens even when there are only ~20 contacts in the group/enterprise.
I have set the following in the config, with no effect:
account.1.dialplan.digitmap.interdigit_short_timer=30
account.1.dialplan.digitmap.interdigit_long_timer=60
Are there any other config parameters relating to the BW phonebook that would configure a timeout when attempting to transfer to a Directory contact?
*** Update- this seems to affect only touchscreen models in my testing (T48S/T57W) and did not affect T46S with those lovely physical buttons (all test phones still running v86)