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Earpiece not working - speaker and headset ok - Printable Version

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Earpiece not working - speaker and headset ok - Simon Tickner - 09-02-2021 10:46 PM

Can anyone advise on this? No problem hearing caller with headset or via handset speaker but cannot hear anything when headset held to my ear. Worked fine last week and no changes to settings. Have tried handset reset and volume is up to max


RE: Earpiece not working - speaker and headset ok - Phil2021 - 09-03-2021 09:19 PM

(09-02-2021 10:46 PM)Simon Tickner Wrote:  Can anyone advise on this? No problem hearing caller with headset or via handset speaker but cannot hear anything when headset held to my ear. Worked fine last week and no changes to settings. Have tried handset reset and volume is up to max

Sounds like a fault in the handset. Have you tried a handset reset?

You could try squeezing ear piece between front and back to see if it crackles or returns. Usually there are just springs or pogo pins making connection between the earpiece speaker and the circuit board so the connection may no longer good and this may show by pressing the front and back together.

Hope that helps.