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+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: Broken Certificate (/showthread.php?tid=45277)
Broken Certificate - CAVoIPGirl - 07-26-2021 11:56 PM
We are having issues with the certificates that are installed - namely T21P-E2s and a few T21Ps. When trying to access a device outside the LAN remotely, the firewall is blocking our access to view the phone's GUI.
The error message states it's using a broken signature algorithm and the customer's firewall will not allow traffic to pass due to this.
I need suggestions on a fix (the certificate is not expired) because we have thousands of devices depending on resolution.
Current firmware is 52.84.0.140
Thank you.
RE: Broken Certificate - complex1 - 07-27-2021 01:15 AM
(07-26-2021 11:56 PM)CAVoIPGirl Wrote: We are having issues with the certificates that are installed - namely T21P-E2s and a few T21Ps. When trying to access a device outside the LAN remotely, the firewall is blocking our access to view the phone's GUI.
The error message states it's using a broken signature algorithm and the customer's firewall will not allow traffic to pass due to this.
I need suggestions on a fix (the certificate is not expired) because we have thousands of devices depending on resolution.
Current firmware is 52.84.0.140
Thank you.
Hi,
I like to suggest resetting the phone to factory default, re-provisioning and try again?
Hope this will help.
RE: Broken Certificate - CAVoIPGirl - 07-27-2021 01:19 AM
(07-27-2021 01:15 AM)complex1 Wrote:(07-26-2021 11:56 PM)CAVoIPGirl Wrote: We are having issues with the certificates that are installed - namely T21P-E2s and a few T21Ps. When trying to access a device outside the LAN remotely, the firewall is blocking our access to view the phone's GUI.
The error message states it's using a broken signature algorithm and the customer's firewall will not allow traffic to pass due to this.
I need suggestions on a fix (the certificate is not expired) because we have thousands of devices depending on resolution.
Current firmware is 52.84.0.140
Thank you.
Hi,
I like to suggest resetting the phone to factory default, re-provisioning and try again?
Hope this will help.
It does not work. That was the 2nd step tried.....thank you, though.