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A30 bar with CTP18 for Teams not syncing - Printable Version

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A30 bar with CTP18 for Teams not syncing - ZAMOR Peter - 07-08-2021 06:15 PM

I have the A30 bar with a CTP18 and according to the instructions you should just connect them to the same LAN (wired) and then login to the same Microsoft account for Teams.

There should be a PIN prompt according to the guide but there is none.

The A30 bar shows a "blank" Teams meeting screen (No meeting today it says) and the CTP18 says that there are no devices.

I try to scan for devices but it doesn't find any.

Product Category Product Model Firmware version
MS Teams(Video) CTP18-Teams 137.15.0.34
MS Teams(Video) A30-Teams 133.15.0.54

A30-Teams ====== Version 1449/1.0.96.2021042903
CTP18-Teams ====== Version 1449/1.0.96.2021051904

Thank you in advance.


RE: A30 bar with CTP18 for Teams not syncing - dave.chaplin@agc-ausgroup.com - 07-26-2021 11:20 AM

(07-08-2021 06:15 PM)ZAMOR Peter Wrote:  I have the A30 bar with a CTP18 and according to the instructions you should just connect them to the same LAN (wired) and then login to the same Microsoft account for Teams.

There should be a PIN prompt according to the guide but there is none.

The A30 bar shows a "blank" Teams meeting screen (No meeting today it says) and the CTP18 says that there are no devices.

I try to scan for devices but it doesn't find any.

Product Category Product Model Firmware version
MS Teams(Video) CTP18-Teams 137.15.0.34
MS Teams(Video) A30-Teams 133.15.0.54

A30-Teams ====== Version 1449/1.0.96.2021042903
CTP18-Teams ====== Version 1449/1.0.96.2021051904

Thank you in advance.


We also have exactly the same issue, have upgraded the firmware to the latest available on the website:

Product Category Product Model Firmware version
MS Teams(Video) CTP18-Teams 137.15.0.37
MS Teams(Video) A30-Teams 133.15.0.60

As an update, we found our issue was due to the setup of the Teams account being used. One of the endpoints wasn't registering correctly due to some settings from within Teams.


RE: A30 bar with CTP18 for Teams not syncing - sidubutt - 10-19-2021 03:19 PM

(07-08-2021 06:15 PM)ZAMOR Peter Wrote:  I have the A30 bar with a CTP18 and according to the instructions you should just connect them to the same LAN (wired) and then login to the same Microsoft account for Teams.

There should be a PIN prompt according to the guide but there is none.

The A30 bar shows a "blank" Teams meeting screen (No meeting today it says) and the CTP18 says that there are no devices.

I try to scan for devices but it doesn't find any.

Product Category Product Model Firmware version
MS Teams(Video) CTP18-Teams 137.15.0.34
MS Teams(Video) A30-Teams 133.15.0.54

A30-Teams ====== Version 1449/1.0.96.2021042903
CTP18-Teams ====== Version 1449/1.0.96.2021051904

Thank you in advance.


Is this still valid or not?

Kindly update me

Thanks

https://descargarn.com/