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+--- Thread: T54W no ring incoming calls (/showthread.php?tid=45051)
T54W no ring incoming calls - ACServices - 04-14-2021 04:16 AM
Hi ,
I have 1 x T54W phone just setup , we notice an issue where the phone doesn't ring for incoming calls .
You can pickup and make a call out
If you reboot via power cycling the phone it will ring , then randomly it wont receive a incoming call until you power cycle it ???
RE: T54W no ring incoming calls - Yisroel_MongoTEL - 04-14-2021 04:46 AM
(04-14-2021 04:16 AM)ACServices Wrote: Hi ,
I have 1 x T54W phone just setup , we notice an issue where the phone doesn't ring for incoming calls .
You can pickup and make a call out
If you reboot via power cycling the phone it will ring , then randomly it wont receive a incoming call until you power cycle it ???
Sounds to me like it's losing the registration/connection to the server.
I think the SIP service provider should be able to assist you with something like this. Perhaps you're not re-registering in a timely manner or you don't use properly Keep Alive.
RE: T54W no ring incoming calls - ACServices - 04-15-2021 06:17 AM
(04-14-2021 04:46 AM)Yisroel_MongoTEL Wrote:(04-14-2021 04:16 AM)ACServices Wrote: Hi ,
I have 1 x T54W phone just setup , we notice an issue where the phone doesn't ring for incoming calls .
You can pickup and make a call out
If you reboot via power cycling the phone it will ring , then randomly it wont receive a incoming call until you power cycle it ???
Sounds to me like it's losing the registration/connection to the server.
I think the SIP service provider should be able to assist you with something like this. Perhaps you're not re-registering in a timely manner or you don't use properly Keep Alive.
Thanks Yisroel