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Ticket portal down - Printable Version

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Ticket portal down - aschildmeyerstratus - 03-06-2021 02:45 AM

I'm trying to get access to a Ticket that I submitted and has been worked. I've been getting 403 Forbidden when I go to ticket.yealink.com since Feb 26th? Is this an issue for anyone else?


RE: Ticket portal down - Yisroel_MongoTEL - 03-07-2021 02:42 PM

Works for me just fine.


RE: Ticket portal down - aschildmeyerstratus - 03-11-2021 05:49 AM

(03-07-2021 02:42 PM)Yisroel_MongoTEL Wrote:  Works for me just fine.

So weird. Thanks Yisroel.


RE: Ticket portal down - STDSupport - 03-11-2021 10:33 PM

Working fine for myself as well.


RE: Ticket portal down - ColinIsHere - 06-12-2021 02:41 AM

(03-06-2021 02:45 AM)aschildmeyerstratus Wrote:  I'm trying to get access to a Ticket that I submitted and has been worked. I've been getting 403 Forbidden when I go to ticket.yealink.com since Feb 26th? Is this an issue for anyone else?

That's all I get too. I see other responses here that it's working for some, so maybe Yealink has a problem with the new account creation that it's generating corrupted accounts that access the ticket page. I'd be curious if the people who claim it's working have older accounts that may predate this problem. This is just speculation, no idea what the actual problem is, just know that I can't submit a ticket because I also get blocked by the 403 access forbidden error.


RE: Ticket portal down - Yisroel_MongoTEL - 06-12-2021 04:23 AM

(06-12-2021 02:41 AM)ColinIsHere Wrote:  That's all I get too. I see other responses here that it's working for some, so maybe Yealink has a problem with the new account creation that it's generating corrupted accounts that access the ticket page. I'd be curious if the people who claim it's working have older accounts that may predate this problem. This is just speculation, no idea what the actual problem is, just know that I can't submit a ticket because I also get blocked by the 403 access forbidden error.

My account is indeed from 2017.