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+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: Call History adds a "1" to extension number (/showthread.php?tid=44910)
Call History adds a "1" to extension number - VAspeed3 - 02-24-2021 10:44 PM
I have one T57W that prepends a "1" to the extension number on internal calls. This means trying to redial that extension from Call History gives an error because that extension number does not exist. Is there a setting to fix here?
RE: Call History adds a "1" to extension number - complex1 - 02-25-2021 02:17 AM
(02-24-2021 10:44 PM)VAspeed3 Wrote: I have one T57W that prepends a "1" to the extension number on internal calls. This means trying to redial that extension from Call History gives an error because that extension number does not exist. Is there a setting to fix here?
Hi,
Login the phone and check if the "Replace Rule" are empty.
(Settings > Dial Plan > Replace Rule)
Hope this will help.
RE: Call History adds a "1" to extension number - VAspeed3 - 02-26-2021 12:25 AM
(02-25-2021 02:17 AM)complex1 Wrote:(02-24-2021 10:44 PM)VAspeed3 Wrote: I have one T57W that prepends a "1" to the extension number on internal calls. This means trying to redial that extension from Call History gives an error because that extension number does not exist. Is there a setting to fix here?
Hi,
Login the phone and check if the "Replace Rule" are empty.
(Settings > Dial Plan > Replace Rule)
Hope this will help.
I checked the phone to find the replace rule blank. According tot he user, the issue has cleared itself, so I have no idea what happened now.