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Phone features not working - Printable Version

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Phone features not working - KenleyHickman - 09-11-2020 04:18 PM

I can set DND on my phone, but when I call it, it rings normally. Also, call foward is not working and doing the same thing. Any suggestions of what to check?


RE: Phone features not working - complex1 - 09-11-2020 05:22 PM

(09-11-2020 04:18 PM)KenleyHickman Wrote:  I can set DND on my phone, but when I call it, it rings normally. Also, call foward is not working and doing the same thing. Any suggestions of what to check?

Hi,

Please try next:
DND: Features > Forward & DND > DND > DND status: ON
The phone won't ring anymore.

Call Forward: Features > Forward & DND > Always Forward: ON and set Target: Destination number
The phone will forward an incoming call to the destination number.

Hope this will help.


RE: Phone features not working - KenleyHickman - 09-11-2020 07:27 PM

Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?


RE: Phone features not working - complex1 - 09-11-2020 08:28 PM

(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"


RE: Phone features not working - KenleyHickman - 09-11-2020 08:52 PM

(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.


RE: Phone features not working - complex1 - 09-12-2020 11:42 AM

(09-11-2020 08:52 PM)KenleyHickman Wrote:  
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.

Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.


RE: Phone features not working - KenleyHickman - 09-14-2020 01:07 PM

(09-12-2020 11:42 AM)complex1 Wrote:  
(09-11-2020 08:52 PM)KenleyHickman Wrote:  
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.

Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?


RE: Phone features not working - complex1 - 09-14-2020 02:28 PM

(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????


RE: Phone features not working - KenleyHickman - 09-14-2020 02:45 PM

(09-14-2020 02:28 PM)complex1 Wrote:  
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

It's not built specifically for me. Last week I had an issue and they gave me that software load to use. They didn't even say anything about going to 66.85.0.5.


RE: Phone features not working - complex1 - 09-14-2020 03:38 PM

(09-14-2020 02:45 PM)KenleyHickman Wrote:  
(09-14-2020 02:28 PM)complex1 Wrote:  
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

It's not built specifically for me. Last week I had an issue and they gave me that software load to use. They didn't even say anything about going to 66.85.0.5.

I guess you have to ask Yealink if this firmware (.36) can break the DND functionality.