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T46G and PBX Feature Codes - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: T4x Series (/forumdisplay.php?fid=31) +--- Thread: T46G and PBX Feature Codes (/showthread.php?tid=4404) |
T46G and PBX Feature Codes - tonycolorado - 08-22-2015 02:23 AM I am having an issue with not being able to use certain PBX Hosted in-call feature codes through my Yealink T46G. Hoping that someone can point me in the right direction. I use IncrediblePBX and it features several in-call feature codes - For example
When I enter these codes on a softphone or my GrandStream SIP DECT Phone the proper behavior is triggered (The PBX hears the tones and does what its supposed to do) however when I enter the codes on my Yealink nothing happens EXCEPT when I do *1 to start a recording - that one command works. To Illustrate, here is what I can do on my Softphone 1) Initiate a call 2) While talking to someone, press ##105 to transfer them to extension 105 3) The caller is transferred 4) Or, while talking to someone I can press *2 to hear a prompt asking me what extension to transfer the caller to. I enter the extension and the caller is transferred Here is what happens when I try the same thing on my Yealink T46G 1) Initiate a call 2) While talking to someone, press ##105 to transfer them to extension 105 3) The caller is NOT transferred (nothing happens) 4) Or, while talking to someone I can press *2 . Unlike with the Grandstream, I hear no prompt. It seems that my Yealink is somehow not sending or otherwise intercepting my * and # Keys (except For *1 to initiate a recording - thats the only one that appears to work) - I have validated that both my PBX, PBX Extension Settings for this Phone and YeaLink Config panel are all set to rfc2833 I do realize that my T46G has a built in Call Transfer feature, however I would prefer to use the PBX assited version of this because it enables me to disable the ring tone that transferred callers hear. Any tips? RE: T46G and PBX Feature Codes - Yealink_Michael - 08-22-2015 05:21 AM hi 1. upgrade to the last firmware 28.80.0.70 , firmware download link : http://support.yealink.com/attachmentDownload/download?path=upload%2Fattachment%2F2015-8-7%2F6%2Fed7ac5ef-ba25-4d6e-8554-380055204a7f%2FT46-28.80.0.70.zip 2. reset to factory 3. modify the options as below picture [attachment=1648] if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time. for how to get them , please refer to the FAQ below: http://forum.yealink.com/forum/showthread.php?tid=1319 send to support@yealink.com let me know if any question TKS & BR |