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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: ehs36 and planetronic (/showthread.php?tid=43791)
ehs36 and planetronic - mbroome - 02-21-2020 05:18 PM
i we have a T46G and a Planetronic voyager-legend-cs and followed the direction.
but we are having on way audio.
We thought it could be the firmware so we following to update both the phone and the device but still the same i can hear but cant hear the person from the headeset, i have tested on a mobile and it worked any ideas?
RE: ehs36 and planetronic - complex1 - 02-21-2020 06:48 PM
(02-21-2020 05:18 PM)mbroome Wrote: i we have a T46G and a Planetronic voyager-legend-cs and followed the direction.
but we are having on way audio.
We thought it could be the firmware so we following to update both the phone and the device but still the same i can hear but cant hear the person from the headeset, i have tested on a mobile and it worked any ideas?
Hi,
Please consult the "Tested headset list" to see if your set is compatible with the T46G.
Also make sure the T46G is running the latest available firmware.
The .pdf file can be found here:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=10#othordocument
Hope this will help.
RE: ehs36 and planetronic - knewgent - 09-30-2022 03:19 AM
(02-21-2020 05:18 PM)mbroome Wrote: i we have a T46G and a Planetronic voyager-legend-cs and followed the direction.
but we are having on way audio.
We thought it could be the firmware so we following to update both the phone and the device but still the same i can hear but cant hear the person from the headeset, i have tested on a mobile and it worked any ideas?
The EHS36 can be a bit tricky, so the first thing to check is the setup, including the compatibility setting at the bottom of the base. Here is an article that shows you how it is connected and what setting you should be set to. We hope this works for you!