Dial plan - How to include # at end of dial string - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: Configuration (/forumdisplay.php?fid=24) +--- Thread: Dial plan - How to include # at end of dial string (/showthread.php?tid=43495) |
Dial plan - How to include # at end of dial string - cmadeiros@tecs.bm - 12-10-2019 03:13 PM Trying to configure dial plan to include the # symbol at the end of the dial number or string. We have Yealink Phones working with an Avaya PBX system which accepts short codes e.g. Call pickup Extension would be *32*2345# where 2345 is the extension number. However when entering the short code sequence on the Yealink Phone you get "Invalid Number" when you enter # RE: Dial plan - How to include # at end of dial string - complex1 - 12-10-2019 06:05 PM (12-10-2019 03:13 PM)cmadeiros@tecs.bm Wrote: Trying to configure dial plan to include the # symbol at the end of the dial number or string. We have Yealink Phones working with an Avaya PBX system which accepts short codes e.g. Call pickup Extension would be *32*2345# where 2345 is the extension number. However when entering Hi, Default on Yealink phones, the “#” key is assign as Send key. Please disable and try again. Features > General Information > Key As Send: disabled Hope this will help. RE: Dial plan - How to include # at end of dial string - cmadeiros@tecs.bm - 12-11-2019 12:15 AM Hi - Thanks for the reply..and no problem with the English...understood you first time. I did disable Key As Send and confirmed that i can include # in the dial string. The Challenge is getting the correct sequence to dial out. For example if i program one of the buttons for BLF for extn 2233 and configure Pickup Code as *32*#. When someone calls that extension, I can see call flash/ring on the Yealink button and if i select the button to initiate the pickup code it dials out *32*# instead of *32*2233# which is required to pickup the call. I think i am getting closer to the correct configuration. tks RE: Dial plan - How to include # at end of dial string - complex1 - 12-11-2019 02:36 PM (12-11-2019 12:15 AM)cmadeiros@tecs.bm Wrote: Hi - Thanks for the reply..and no problem with the English...understood you first time. I did disable Key As Send and confirmed that i can include # in the dial string. The Challenge is getting the correct sequence to dial out. For example if i program one of the buttons for BLF for extn 2233 and configure Pickup Code as *32*#. When someone calls that extension, I can see call flash/ring on the Yealink button and if i select the button to initiate the pickup code it dials out *32*# instead of *32*2233# which is required to pickup the call. Hi, Do you mean something like this? [attachment=5526] RE: Dial plan - How to include # at end of dial string - cmadeiros@tecs.bm - 12-11-2019 02:43 PM Hi Frank - Correct..which is what i tried in the configuration but the actual dial string that goes out is *32*22332233 instead of *32*2233# rgds, Carlos RE: Dial plan - How to include # at end of dial string - complex1 - 12-11-2019 03:20 PM (12-11-2019 02:43 PM)cmadeiros@tecs.bm Wrote: Hi Frank - Correct..which is what i tried in the configuration but the actual dial string that goes out is *32*22332233 instead of *32*2233# Hi Carlos, I guess the PBX is "causing" the trouble. Please add only *32* (nothing more) in the Extension field and try again. Hope this will help. |