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t-29G with EHS36 and Plantronics CS510 - Printable Version

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t-29G with EHS36 and Plantronics CS510 - davidfudge - 10-23-2019 06:02 PM

We have two Plantronics CS510 units along with two EHS36 purchased recently. We are trying to use these headsets with the t29G phones. All features are working except that the headset microphone does not work, no audio can be heard.

I have confirmed that the devices are connected properly. See below for the hardware/firmware versions.

Can anyone lend a hand here?

t-29G
Firmware Version 46.83.0.65
Hardware Version 46.0.0.128.0.0.16

EHS36
EHS 1 Hardware Version 48.16.0.0
EHS 1 Firmware Version 5.16.0.0


RE: t-29G with EHS36 and Plantronics CS510 - Ted_Yealink - 12-02-2019 01:41 PM

(10-23-2019 06:02 PM)davidfudge Wrote:  We have two Plantronics CS510 units along with two EHS36 purchased recently. We are trying to use these headsets with the t29G phones. All features are working except that the headset microphone does not work, no audio can be heard.

I have confirmed that the devices are connected properly. See below for the hardware/firmware versions.

Can anyone lend a hand here?

t-29G
Firmware Version 46.83.0.65
Hardware Version 46.0.0.128.0.0.16

EHS36
EHS 1 Hardware Version 48.16.0.0
EHS 1 Firmware Version 5.16.0.0

Dear customer,



Greetings. This is Ted from Yealink Technical Support team.



For this issue, we need to check some points below:

IP Phone Interface Type is RJ-12.

Besides here is the guide about EHS36, you can follow the steps to connect: EHS36_User_Guide_V1.6.pdf

Please go to phone website Settings-> Audio-> Use Headset or Use Headset & Speaker, try it again.



About no audio, we need your help us make this situation clearly:

When the call comes in, whether the phone receives the call normally?

The phone receives the call, even if the headset is not beep, is it normal if it is connected? Does the call have a sound via speaker?

Could please you provide the connection diagram?



If still not help, we need you help to reproduce this issue and offer us diagnosis files(config.bin / pcap.file / local syslog level 6), then we can do further analyzing.Below is the FAQ about how to get these files.

http://support.yealink.com/faq/faqInfo?id=707


Here is our ticket ID for this question: https://ticket.yealink.com/page/question-detail.html?type=1&id=97864
And we will follow up this timely.


Hope this helps.


Best Regards,

Ted| Solutions Engineer | Yealink

(12-02-2019 01:41 PM)Ted_Yealink Wrote:  
(10-23-2019 06:02 PM)davidfudge Wrote:  We have two Plantronics CS510 units along with two EHS36 purchased recently. We are trying to use these headsets with the t29G phones. All features are working except that the headset microphone does not work, no audio can be heard.

I have confirmed that the devices are connected properly. See below for the hardware/firmware versions.

Can anyone lend a hand here?

t-29G
Firmware Version 46.83.0.65
Hardware Version 46.0.0.128.0.0.16

EHS36
EHS 1 Hardware Version 48.16.0.0
EHS 1 Firmware Version 5.16.0.0

Dear customer,



Greetings. This is Ted from Yealink Technical Support team.



For this issue, we need to check some points below:

IP Phone Interface Type is RJ-12.

Besides here is the guide about EHS36, you can follow the steps to connect: EHS36_User_Guide_V1.6.pdf

Please go to phone website Settings-> Audio-> Use Headset or Use Headset & Speaker, try it again.



About no audio, we need your help us make this situation clearly:

When the call comes in, whether the phone receives the call normally?

The phone receives the call, even if the headset is not beep, is it normal if it is connected? Does the call have a sound via speaker?

Could please you provide the connection diagram?



If still not help, we need you help to reproduce this issue and offer us diagnosis files(config.bin / pcap.file / local syslog level 6), then we can do further analyzing.Below is the FAQ about how to get these files.

http://support.yealink.com/faq/faqInfo?id=707


Here is our ticket ID for this question: https://ticket.yealink.com/page/question-detail.html?type=1&id=97864
And we will follow up this timely.


Hope this helps.


Best Regards,

Ted| Solutions Engineer | Yealink