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Firmware x.84.0.80 and Yealink RPS - Printable Version

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Firmware x.84.0.80 and Yealink RPS - jstl - 10-17-2019 06:03 PM

Hello,

Reading the release notes of firmware x.84.0.80, it mentions the following:
"Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/T21(P)E2/T19(P) E2IP phone".

Does this relate to only the self hosted DM platforms? Will the Yealink RPS service (https://dm.yealink.com) keep working going forward for these models?

Testing with a T21P_E2, it would still connect to https://dm.yealink.com, but I would appreciate an official response from Yealink Smile

Thank you,
Pantelis


RE: Firmware x.84.0.80 and Yealink RPS - Phil_Yealink - 10-24-2019 10:13 AM

(10-17-2019 06:03 PM)jstl Wrote:  Hello,

Reading the release notes of firmware x.84.0.80, it mentions the following:
"Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/T21(P)E2/T19(P) E2IP phone".

Does this relate to only the self hosted DM platforms? Will the Yealink RPS service (https://dm.yealink.com) keep working going forward for these models?

Testing with a T21P_E2, it would still connect to https://dm.yealink.com, but I would appreciate an official response from Yealink Smile

Thank you,
Pantelis

Dear Customer,

Good day.This is Phil from Yealink Technical Support Team, nice to meet you.

May i know the firmware version of your T21P E2?

As we check Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/ T21(P)E2/T19(P) E2 IP phone if the firmware version is T21P_E2-52.84.0.90_(Not Support YDMP&YMCS).rom .

Best Regards,

Phil


RE: Firmware x.84.0.80 and Yealink RPS - jstl - 10-31-2019 03:46 PM

Hello Phil,

The phone has been upgraded to 52.84.0.90. My question was around the Yealink RPS service (https://dm.yealink.com). The naming of the various management products is a bit similar so I wanted to clarify if we can still use the remote provisioning.

Doing a test after upgrading the phone, It appears to connect to the RPS servers.

Thanks,

Pantelis

(10-24-2019 10:13 AM)Phil_Yealink Wrote:  
(10-17-2019 06:03 PM)jstl Wrote:  Hello,

Reading the release notes of firmware x.84.0.80, it mentions the following:
"Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/T21(P)E2/T19(P) E2IP phone".

Does this relate to only the self hosted DM platforms? Will the Yealink RPS service (https://dm.yealink.com) keep working going forward for these models?

Testing with a T21P_E2, it would still connect to https://dm.yealink.com, but I would appreciate an official response from Yealink Smile

Thank you,
Pantelis

Dear Customer,

Good day.This is Phil from Yealink Technical Support Team, nice to meet you.

May i know the firmware version of your T21P E2?

As we check Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/ T21(P)E2/T19(P) E2 IP phone if the firmware version is T21P_E2-52.84.0.90_(Not Support YDMP&YMCS).rom .

Best Regards,

Phil