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+--- Forum: CP920/CP960 (/forumdisplay.php?fid=60)
+--- Thread: CP930 Randomly mutes (/showthread.php?tid=43093)
Pages: 1 2
CP930 Randomly mutes - mwaechter - 08-16-2019 01:02 PM
We have a customer we just put in 1- CP960 and 4- CP930's connected to 3CX version 16. One of the 930's is randomly muting anywhere from 20-30 minutes into the call; all mute lights turn red. I verified it has the latest firmware and rebooted the phone. Has anybody else experienced this?
RE: CP930 Randomly mutes - Snow - 10-28-2019 04:46 PM
Did not experience this issue myself however we have deployed couple 930W and customer has reported calls going silent after about 30 minutes. I wonder if that is related to the issue you have described. I will try to replicate this issue.
Do you have any issues with the latency on those 930's? I am testing with 3CX *777 echo test and i've got about 0.5 second voice delay comparing to 0.1 second delay on the normal handsets...
RE: CP930 Randomly mutes - strulock - 02-17-2020 04:57 PM
I'm currently having this issue with a CP-930. Any resolution here?
RE: CP930 Randomly mutes - mark@valley-tel.com - 05-05-2020 06:19 PM
Any update on why this might be happening? I have the same issue with a newly installed device. The firmware is up to date.
RE: CP930 Randomly mutes - strulock - 05-05-2020 07:14 PM
Mark,
We have not been able to reliably replicate the issue. It has occurred randomly. Hoping to catch it next time I have wireshark running. I have a case open with tech support to address.
Thanks,
Scott
(05-05-2020 06:19 PM)mark@valley-tel.com Wrote: Any update on why this might be happening? I have the same issue with a newly installed device. The firmware is up to date.
RE: CP930 Randomly mutes - complex1 - 05-05-2020 07:49 PM
(05-05-2020 07:14 PM)strulock Wrote: Mark,
We have not been able to reliably replicate the issue. It has occurred randomly. Hoping to catch it next time I have wireshark running. I have a case open with tech support to address.
Thanks,
Scott
(05-05-2020 06:19 PM)mark@valley-tel.com Wrote: Any update on why this might be happening? I have the same issue with a newly installed device. The firmware is up to date.
Hi,
Did you ever checked the power source?
If you use PoE, then replace it for a standalone power supply.
Hope this will help.
RE: CP930 Randomly mutes - strulock - 05-05-2020 07:56 PM
(05-05-2020 07:49 PM)complex1 Wrote: Hi,
Did you ever checked the power source?
If you use PoE, then replace it for a standalone power supply.
Hope this will help.
Thanks for the note - are you referring to the W60B base? To be clear, we should use a standalone power supply instead of PoE for the W60B base?
RE: CP930 Randomly mutes - complex1 - 05-06-2020 10:12 AM
(05-05-2020 07:56 PM)strulock Wrote: Thanks for the note - are you referring to the W60B base? To be clear, we should use a standalone power supply instead of PoE for the W60B base?
Hi,
Yes, I am referring to the W60B Base.
My experience is when there are randomly and intermittent issues, 9 of the 10 times the power supply causes this. That's why I suggested a standalone power supply... to test.
RE: CP930 Randomly mutes - gazzam86 - 07-16-2020 12:52 AM
Having similar issues. Mic drops out randomly via pc speakerphone. have to reboot the device to fix.
RE: CP930 Randomly mutes - kzllp - 10-07-2020 07:02 PM
We have the same issues with our CP930W -- any fix?