+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: Online Tranfer (/showthread.php?tid=42924)
Online Tranfer - Pedro Freitas - 07-02-2019 10:47 AM
Hello Forum,
Can Yealink phones, transfer a call in online mode?
For example:
I am a telephone operator, and have a call from John. He wants to talk with a costumer, and he tell me the number 1234567890. Can i enter that number directly in display phone to be used to transfer, Instead of writing it on post-it?
Thanks,
Pedro Freitas
RE: Online Tranfer - jolouis - 07-04-2019 05:15 PM
(07-02-2019 10:47 AM)Pedro Freitas Wrote: Hello Forum,
Can Yealink phones, transfer a call in online mode?
For example:
I am a telephone operator, and have a call from John. He wants to talk with a costumer, and he tell me the number 1234567890. Can i enter that number directly in display phone to be used to transfer, Instead of writing it on post-it?
Thanks,
Pedro Freitas
You can do the transfer by entering the digits (assuming your provider/PBX allows that), but the active call has to be put on hold first. So if you can remember the digits for a few seconds in your head, then yes you can do it. If it is a big number that you can't remember, you'll have to document it as there is no way to enter it digit by digit while actively talking to the customer.