+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: T46S Connect call and show incoming number (/showthread.php?tid=42425)
T46S Connect call and show incoming number - MartinNybrogrus - 01-28-2019 07:26 AM
Good day!
Im new in this forum and have tried to search but did not find anything so I try to post a new topic.
I have Yealink T46s phones, and if I got an incoming call that I answear then I make a blinf connect of this call to my collegue my collegue only see my number and not the incoming call number, is it possible to change that in the phone settings?
Understand if you need more info and just let me know and I try get that info and MANY thanks in advance if you have any solutions to try.
Best regards
martin
RE: T46S Connect call and show incoming number - jolouis - 01-28-2019 03:42 PM
Typically this issue is seen when you do an attended or semi-attended transfer. Are you sure that you are performing a blind transfer?
In both blind and attended transfers the callerID being presented to the trasferee phone is handled by the PBX, so you should also reach out to your PBX provider and ensure transfer configuration and support is setup properly there too.