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+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: Voicemail Count on device incorrect (/showthread.php?tid=42401)
Voicemail Count on device incorrect - Phone_Support - 01-18-2019 08:21 PM
Tested leaving voicemails on a Yealink T29G. Recently after listening to all the voicemails and bringing the count back down to 0. I would reboot the phone and then leave one voicemail. The phone would jump up to a count of 6 new voicemails despite there only being one new voicemail. After deleting my new voicemail, the count would drop to 5. At this point there are 0 voicemails. Anyone have an idea of what could cause this?
I ran a trace from our servers to verify we were sending the correct 1 new voicemail count to the device in our traffic. After deleting that message, our server sends a 0 new voicemail count to the device.
RE: Voicemail Count on device incorrect - anonymous1712222627012 - 01-21-2019 12:24 PM
(01-18-2019 08:21 PM)Phone_Support Wrote: Tested leaving voicemails on a Yealink T29G. Recently after listening to all the voicemails and bringing the count back down to 0. I would reboot the phone and then leave one voicemail. The phone would jump up to a count of 6 new voicemails despite there only being one new voicemail. After deleting my new voicemail, the count would drop to 5. At this point there are 0 voicemails. Anyone have an idea of what could cause this?
I ran a trace from our servers to verify we were sending the correct 1 new voicemail count to the device in our traffic. After deleting that message, our server sends a 0 new voicemail count to the device.
Dear Customer,
Greeting. This is Paul from Yealink Technical Support Team, nice to meet you.
We will follow up this issue in below ticket:
https://ticket.yealink.com/page/question-detail.html?type=1&id=80074
BR
Paul